I agree with SL42. My first 2 sessions at this place were great (customer service wise) but my session 2 days ago was hopeless. Don't know if I should name names but the staff there was rude, blunt, didn't talk unless I said anything, and shut me down in responses. I asked for that staff name to make sure will never be my therapist in future. The full legs laser session took the shortest time ever, less than 30 mins when the previous 2 sessions were thorough at 45 minutes.
Knowledge wise it's a mixed bag. I had one session on one type of machine which I was told at the time it's new and great for my skin type. Then the next session I had a different machine and was also told no this one is better and don't know why I was assigned the first machine. Just shop around and stick to one therapist.
There is no feedback forms and the only forms online are enquiries and bookings.