I have now been told on three consecutive visits they are running 15 minutes behind but today that was a lie. I waited over an hour for a rushed haircut. The entire time I waited I was ignored. No one checked on me despite the fact I overheard a couple of the staff getting ready to go home and I was one of 3 customers left. When I left, I got a weak whispered apology from the manager who avoided eye contact with me. My first experience was great and I purchased 4 sessions in advance. Since then the quality of the first haircut has not been matched and the quality of the extras like the mini facial and scalp massage have also diminished to the point of being useless as they are performed by teenagers . They had promise but this business is starting to drop the ball.