I hate having to write any bad reviews but I'm so just disappointed and disgusted with the level of customer service and horrible experience of this salon now. I WAS a extremely happy client of this salon for many years, the previous staff would always make my family and I feel so welcome and would always make me leave smiling and looking forward to my next visit. I've seen a lot hairdressers come and go, however the new management of this salon has now guaranteed that my family and I will NEVER EVER return again. I sat there for 3 and a half hours watching and listening to them overcharge the clients, talk about customers, b***h about their staff, undermine and patronise the customers, talk about and advertise their home setup bussiness where their prices were cheaper than Lattouf, they were constantly pressure selling trying to desperately convince the clients with what their hair needed and tarnish their previous hairdressers to try win them over and ultimately to raise the final price tag. I explained to them thoroughly what I was used to getting done to my hair and wanted the exactly the same colour, haircut and style same as I've always had done. Instead of being a professional and recommending or suggesting their own advice I sat there for 3hours listening to them b***h to me and the other customers sitting there and the staff that the 2 other hairdressers that used to do my hair were terrible hairdressers and that they were a better hairdresser. I was so upset and astonished listening to all their horrible stories, watching them disrespect their fellow team members and the whole carry on. To top it all off they over charged me, they were so rough with my hair to point that I walked out with a migraine, they gave me the worst haircut, The colour is nothing like I wanted and they burnt my hair. As soon as I left the salon I walked straight upstairs to another salon in the centre and had to pay more to get my colour fixed and even up my haircut. BE WARNED TO STAY AWAY.