My first experience at Lattouf was pretty good. I liked the cut and the scalp massage was alovely. However, my next visit wasn't so good. I had specifically booked in with my preferred stylist - however she had been double booked, so they got an apprentice to wash, cut and blowdry my hair (they will also charge you the same price regardless of senior or jnr stylist!). The stylist did not do as I asked, left me with a crooked cut, and my hair was burnt to a crisp! I had a voucher to redeem, and when they found out I had a voucher they rolled their eyes and got loads of attitude - not at all impressed. They then altered the bill to charge me MORE for the cut - claiming my trim (it was just a trim) was actually a "restyle" so they could charge more! They made me pay the extra charge - but I will not be going back! Beyond a joke, not to mention they are extremely overpriced!