Leichhardt Medical & Dental Centre

lea01  Newbie   1 review

I have been attending this practice for several years. I have always found the doctors very helpful and never have to wait too long. The admin staff on the other hand are a different story. They were rude and obnoxios.
I also work in the health industry and understand how hectic practices can be but that in no way excuses rudeness. I do not understand how these people manage to stay employed.
As a practice manager myself there would be no way i would stand for my employees acting in that way. This has not been a one time occurance, it seems an ongoing one.

When i called to ask a certain doctors hrs, i was initially told to hold the line as they were busy taking other calls. When another staff finally came back to the ph after 5mins. I asked the question again and was told "we are too busy to answer that question". I was given hrs for today and then i heard "goodbye" before being abruptly hung up on.

MissHeaven   2 reviews

I have been coming to leichhardt medical centre since 2005. Initially they were great! The staff were professional and friendly and practically everything was bulked billed. However i this is no longer the case. Some of the admin staff seem to have no idea what they are doing and you get charged a large amount for most of the services now.
Make sure that you never book or cancel an appointment without a print out. I have been stuffed around a twice now where i made an appointment over the phone, have turned up on the date/time to be told i am not booked it.
I am also having an ongoing problem with them right now where i called to 'cancel' an appointment with my gynocologist and 're-re-schedule'. Apparently they obviously didn't put this in the system properly as the next thing i know i got hit with an $80 bill for apparently not showing up without cancelling!
When i rung to clarify that i had rung to cancel and that i had proof on my mobile that i called, they told me that the only person that could help me would be my gynaecologist and that i had to wait to my next appointment with him. That would have been fine except that you had to pay the bill within 7days of receiving it and when i called about a week later the gynaecologist had obviously cancelled my appointment because i hadn't paid the fine and I'm am not allowed to re-book until i do so.
Now so the admin staff won't help me and the gynaecologist won't see me. So they said that the only thing that i can do to try and fix the problem is to try and get in touch with the manager of the whole practice!
This is absolutely ridiculous!! Once this is sorted out i will transfer all my files to some where else as it's just insane there. Also be careful when you see a specialist as they will charge you for seeing them but will not tell you about the charges for other things like tests and one week later i received a bill for close to $200 for tests! Absolutely ridiculous!!

• 

  abcdefz Newbie 

  Dear Miss Heaven,
  
  I am fully aware many doctor's charge for missed visits but it is a dubious practice. When I studied Trade Practices Law in my MBA, we covered this matter, wherein, one cannot charge for a service not performed. If you are really upset lodge a complaint with the ACCC.
  
  Also, if it was their mistake: Again, the Practice is at fault. Section 52 of TPA clearly states services must be "fit for purpose".
  
  

  1 year ago

  REPORT

sean101  Newbie   1 review

The best. Walked in there yesterday and the place was full so i thought "here we go, an hour waiting" I had no more then 15 mins waiting at the most! There are a lot of doctors so they go through everyone really fast. I'll def be using this place in the future.

drc  Newbie   1 review

One staff member was rude and sarcastic. They couldn't wait to get off the phone and even said they didn't have time to talk to me. Even if you are busy, tired or stressed, I feel there is no need to behave as they did. I don't know if the doctors are any good as I wouldn't bother giving this practice my business.

SusieQ   55 reviews

One of the best medical and dental centres in the inner west. The staff are very professional and the waiting time to see someone is very quick.