I recently purchased an LG fridge (through 'The Good Guys' in Moonah, Tasmania). After unwrapping it, we found two scratches (one on the body and one on a handle) and also when we tried to reverse the handles (which was an essential feature we looked for, due to the lay-out of our kitchen), one of the screws that we needed to remove was in so tight that it was not removable (though the others came out with no problem), and (because it was 1, in too tight, and 2, of poor quality) it got stripped in the process. I rang LG, who told me that none of this would be covered under the warranty. Very disappointing customer service. I didn't expect this type of thing with a brand new fridge.