Lindus Dry Cleaners

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Under new Management
No same day service on Sunday

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Reviews of Lindus Dry Cleaners

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  • sulls  Newbie   1 review
    I've used these guys regularly for several years - mostly getting 5 shirts dry cleaned week in week out using the redbox, to take advantage of using it at odd hours. Truth to be told, it's a pretty bad service:
    1/ they text you telling you shirts are ready for collection - you get there, the machine doesn't know about the order - forcing you to visit the store in normal hours
    2/ you arrive to collect your order, punch in your details, and the machine doesn't move (i.e. gives you no shirts) then asks "did part or all of your oder come out?" with the only option as "Yes" - forcing you to visit the store in normal hours
    3/ you call the help number, either there's no answer, or one telling you to visit during normal hours
    4/ the staff are just generally rude - on the (more regular than they should be) visits during normal hours, I've never left having appreciated the experience

    I'm taking my business elsewhere.

    9 months ago - 11/09/2012

  • hm2012  Newbie   1 review
    I've used Lindus regularly since it opened in Hornsby, mainly for convenience of the Red Box and for want of a better place. But they have now damaged so many items, and I've encountered bad service on so many occasions that I have finally decided to take my business elsewhere & to share my experiences with other customers.

    1) I would caution customers against bringing good suits for cleaning - they butchered my Hugo Boss jacket, leaving iron ridges and puckers all it, then refused responsibility, claiming that "these days, designer jackets are very poorly made". The boss' comments suggested that he has had many complaints - I quote him verbatim: "I don't know why people bring us their clothes, expecting them to look exactly the same after cleaning". Well, I would say that IS what EVERYBODY expects, and so they should.
    2) Most recently, they ripped the fastening off a pair of trousers, tearing the strong woollen fabric, then denied that it was them, which is absurd as I was wearing them only a day before bringing the trousers to Lindus. Also, anyone who uses Lindus will know that they have a policy of recording any pre-existing damage to a garment and making you sign.
    3) Overall, too, most of the staff have been unpleasant to deal with - they seem to be very defensive and to preempt any complaints, rather than trying to work with clients to get a good result. Clear communication with some of the staff is also difficult due to their extremely poor English (this is definitely not intended as a racist comment - but the staff literally cannot communicate).

    The Red Box is convenient and I think Lindus is probably fine for simple tasks like business shirts, but if you're cleaning valuable garments, it's worth hunting down a better place.

    10 months ago - 01/08/2012

  • review88  Newbie   1 review
    Gave in my pants to be sized up for me and Dry cleaned, Lindus is suppose to be one of the biggest dry cleaning business in Sydney and even Australia. They certainly do not act like it. The only good thing about this Dry Cleaners is the Red Box. and who know's if it actually is worth it. Your paying for a lot of money to a dry cleaning story who are extremely incompetent at what they do. The service wasn't too bad, Everything else was horrid. When received my pants back, i got not actually tell anything different what so ever

    Message to everyone Local Dry Cleaners who charge a lot lower are 10 times better then this Place, Save your money

    02/05/2012

  • tomison  Newbie   1 review
    What can i say, i gave in my suit for a friends dad funeral. Few days later i got texted that its ready to be pick up as i thought it was quick for a suit to be fixed within 2-3 days. I was right. I could not even see the difference. When i told them this is not what i asked for, it hadn't even been repaired it had been worsened. When i told them i wanted a refund they started talking to me like i was one the who made this mistake. Arrogant staff.

    People Do not Enter this place, waste of money.

    08/01/2012

  • jeff_mac  Newbie   1 review
    I was inviited to a wedding the other week but the last thing a thought about was the suit i was going to wear. (mildew on the legs). Took it to the guys up at Lindus and they had it ready inabout 2 hours all spick and span. the even sent me a sms when it was ready. THANKS GUYS AND GALS for the great service


    CUSTOMER TESTIMONIAL POSTED BY BUSINESS

    14/09/2011

  • scozzer  Newbie   1 review
    I use the RedBox for dropping off my business shirts dry cleaning after hours because of work commitments. So I went to pick them up Sunday evening only to find that the Red Box is out of action. I ring up the following day and ask if it's been repaired to which I get told - No it's still broken, no idea when it will be fixed and why don't I come and pick the up during the day. I mean that's the whole point of me using the Red Box because I can't get in during the day. CLUELESS !!
    I'll look for somewhere in the city from now on!

    25/10/2010

  • sfitz1  Newbie   1 review
    I used them twice:
    - first time my cleaners was a day late no apology when I was made to come back the next day.
    - Next they damaged a coat and lost a jacket. The damage wasn't their fault and they did not received a jacket??

    I'LL NEVER GO BACK.

    30/06/2010

  • SaritaJoan  Local Star   78 reviews
    Damaged a dress of mine and didn't tell me that they had. When I discovered the broken zipper, I took it back and they "repaired" it with a different coloured zipper which was sewed in very poorly. No money was refunded for the original clean which damaged the dress. After complaining about the quality (or lack thereof) of the repair, I was the recipient of a very rude phone call. Never ever going here again. I usually don't write negative reviews, but I don't want others to have the pain of a once-worn dress being damaged and then having such poor customer service thereafter.

    08/03/2010

  • Monday:
    8:00 AM-5:30 PM
  • Tuesday:
    8:00 AM-5:30 PM
  • Wednesday:
    8:00 AM-5:30 PM
  • Thursday:
    8:00 AM-5:30 PM
  • Friday:
    8:00 AM-5:30 PM
  • Saturday:
    8:00 AM-5:00 PM
  • Sunday:
    10:00 AM-3:00 PM

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