I rented with Love Real estate for about 3 years, during that time my constant emails/phone calls to get them to fix up the house that was pretty much falling down from lack of maintenance came unanswered. The guttering outside fell off one day and almost hit my car from being so rusty and the wiring in the house would leave lights on that wouldnt turn off and it would rain down the gas heater. They refused to let me log a maintenance request over the phone and I was told to email it in so it is in writing. My property manager refused to call me back, claimed I never applied to have the property fixed, even though I have it in writing from all the emails I had sent. When they finally listened I was served with a letter stating I have 120 days to vacate the property with no reason given. I did my best to keep that property up to scratch considering what I was working with and always paid rent on time. When I left, the gardens were looking better than when I moved in, but the owner decided to remove them all and charged me removal fee out of my bond (even though they were more overgrown when I moved in), refusing to show receipts. After weeks of them refusing to call me back as I didnt agree, I had to call their boss and complain to them about how bad they were. I finally had to give in because I didnt have time to take it to VCAT as Id just started a new job. Definitely would NEVER recommend this agency, massive waste of time and energy and you will just end up stressed.