I've had 2 really great experiences here. But then I had one staff who completely ruined my hair, and messed it up more than I could even imagine possible. I left in tears, and had to spend 10 minutes in the centre bathrooms calming down before going out into public I was so embarrassed. I've died my own hair and had it mess up, but it was still not as bad as what they did to my hair. I have dark blonde hair and get it highlighted/roots a lighter blonde I have been dying it for more than 10 years.
Normally when I've had my hair dyed it wouldn't be left on for more than 45mins to an hour at most! I sat in the chair while the hairdresser helped somebody else for an hour and a half. The whole time I'm sitting there my scalp is burning, trying to make eye contact with hairdresser to take it off my head.
Eventually the apprentice came over and had a look at my hair and seemed to then run off and grab the attention of the hairdresser. They immediately sent me to the chairs to wash the colour off. Watching the apprentice freak out by something I wasn't aware of at the time.. They did a bleach wash on my hair? They did this at least twice. While scrubbing at my head which was still burning! They then recommended a treatment. Which I would have appreciated knowing was $40 and not complementary!
When I sat back in the chair for the dry off. I was absolutely mortified. My hair was fluorescent orange and yellow. It was horrible. The customers in the chairs next to me looked at me with sad looks, obviously seeing what had just happened. The edge of my face and hairline was bright from the colour which had obviously burnt my skin from the overdone colour. I assumed positive intent. Hoping that when it was dry it would look different.
Nope. It was terrible. Orange/Yellow and absolutely terrible. I can't believe that a senior hair colourist could not do blonde regrowth properly! It would be such a common thing to do! What made me really angry was the way the colourist approached the situation. They obviously wasn't blind. They could see what they had done, and how upset I was. They then had the nerve to tell me that maybe next time I shouldn't leave it so long in-between colours and that I should have dyed it a different colour. As if this was my fault, when they'd clearly messed up! I didn't even bother saying anything after this. I am still incredibly angry about this.
I called up a few days later after I'd called health first from the blisters the colour had left on my head and around my face. I wanted a refund, but the receptionist didn't seem to care. I don't want it to be fixed by somebody that could possibly burn my scalp again and make the colour worse.
I've now had to spend over $200 in products and at other salons trying to fix this and my hair is now brittle and can't handle any more colour. I have to wear it up with distracting headbands and hats in public.
I've never been more unhappy with a hairdresser than the one that ruined my hair that day.
I will never go back.