Saturday 13th September was my son's wedding and as mother-of-the groom I wanted my hair and make-up to be perfect. I had only recently started coming to Lucespace and I enjoyed the experience and convenience. I live in Chatswood. My hair colour was perfect and I had many compliments. So feeling confident I booked in for an up-do and make-up for the 13th. My appointment was made for 8.45 with a particular staff and 10 for make-up. I like to ensure things are checked off so about a month before the wedding I popped in to ensure my bookings were in the system and all was ok. The reception staff informed me that the previous staff was no longer doing my hair and that another staff (who was absolutely fantastic with up dos) would look after me. I was reassured although a little thrown that no-one had bothered to call me to let me know. I had a colour and cut three weeks before the wedding and mentioned to this new staff that they would be doing my hair. We talked about the style and we agreed that I should pop in to have a bit more of a formal discussion as it was a busy Thursday night. I popped in the Wednesday before the wedding to have a quick 10 minute chat with them. What a shock! The reception staff informed me that this new staff was not doing my hair and that another staff had the job. And of course they were fantastic with up dos and much better. I waited 45 minutes for this staff as they were at the other salon. We chatted and I told them what I wanted - a low bun. We then chatted whether I should have it on the side or more at the back - with a bit of texture. As I was leaving I said to the reception staff I'll see you 8.45 Saturday. Upon which they told me they didn't open till 9. Why then I asked them was I booked in for 8.45? A mistake they replied. We get to one of the happiest days of my life and I'm on a timetable15 minutes made a difference to my day. I approach the salon at 8.52 and can't believe the amount of people already in there. A staff lady with a half head of foils, a man getting his haircut polis more. I get to the reception desk and the same reception staff is there. I ask them why if there are people here my original appointment could not have occurred. Their response was that those people were early!!! From then on my perfect day was totally ruined. Tears were rolling down my face as I sat in front of the mirror. Did anyone ask me if I was ok? NO! Someone who could have been a management walked past with some tea and smuggly said that I looked as if I needed some stress tea! The staff arrived at 9.05 because they started at 9. They started on my hair and I knew that it was not going to be what I wanted. At this point I was so upset I sat there. I had no option I had to be home by 11 and still needed my make- up done. The make-up staff was lovely but said to me that if they had prior notice they would have had their kit. Hence they were scrambling around for bits and pieces. The reception staff had me in their line of vision at this point, when it was all finished they had the audacity to ask me how everything was. I asked them if they were serious to which they laughed at me. Oh my God how do these people get jobs? I mustered all my composure and told them. They DID NOT APOLOGISE but did discount 'the experience' with the sourest of expressions. They took my credit card and walked away. I am in my 50s and in all my hairdressing experiences - good and bad - have I had such a horrible experience. I have many female friends to whom I related my experience. They live in the area and they have friends and colleagues............ Let me end this saga by adding no- one complimented me on my hair or make- up.