Has balance of cons and pros. Biggest con: Staff do not really understand how to manage or darker hair. And so ended up with results I wasn't happy with. Biggest pro: I got a follow up call and was refunded.
I visited this salon a long time back and have neglected to review it, I went in hoping to get my hair lightened, and come out with a whole new me. The questions I got asked were extremely vague, and it was apparent that the staff assigned to me was still a student, who had no idea how to really deal with darker hair. In the end I came out looking exactly as I had gone in, the receptionist wasn't much help to my complaints. But I do appreciate that I was partly refunded, and did get a follow up call. I don't recommend this salon for anyone with darker hair - there doesn't seem to be much experience on these hair types compared to the other salons dotted around Chatswood. Which I would recommend as better value for money in dealing with lightening dark hair.