I had my haircut recently at Luxe, I have been before - I usually get my hair cut by a hairdresser who I love but I booked really late and the hairdresser wasn't available. Usually I leave with my hair feeling amazing but I didn't really feel that way this time. It was really busy and I was left waiting for about half an hour. I don't remember the name of this other hairdresser , did come over to see me and asked what I wanted but it felt like that hairdresser was distracted and didn't really understand what I wanted. I was then left again for about half an hour - hairdresser didn't tell me how long they would be so I was left a bit bewildered. The hair cut was fine - I had a fringe put in which I was very unsure about and was not happy with the result - It wasn't so much the cut as something I think i regretted choosing! Hairdresser did ask if I was happy with it - but at that stage there wasn't really much that could be done.
Overall I just felt like there was no urgency, it took 3 hours for a half head of highlights and a cut, I don't think it usually takes that long and it just felt like I was left on the side. I ordered a tea and I didn't get it until over an hour later, so overall i was a little dissapointed!