After not being able to get the appointment I needed at my regular salon, I called around and luxe was the only one in the area that could see me at such short notice on a Thursday night. Well, now I know why. If leaving the salon at 10.15pm after waiting an hour because they were running so far behind isn't bad enough, sitting on someone else's hair the entire time and having my hair butchered was. Do these people not clean? I had my cut and colour by the same staff, which just proves why I have always seen people that specialise. I have a random blonde chunk from the streaks staff put in, which just looks awful and after telling staff I have not had peroxide bleach in my hair for years, staff thought staff would do it anyway, my colour took quite a while to do but after 10 minutes that washed it out, I don't know if they did something wrong or this is common practice, As in 15 years of streaks I have never had this heat thing before which I'm sure is now why I have broken ends to match my butchered haircut. great, thanks luxe.