Maid to Order - Domestic Services

GermPhobe  Newbie   1 review

Didn't turn up a few times, cited personal issues which we supported them through and then never heard from them again despite numerous emails, phone calls, messages and texts. They disappeared with our key which I am very unhappy about. Have since seen them around so I assume they just lost interest in the business but didn't bother to tell clients they were closing up shop. Shame they were unable to run a solid business because their cleaning standard was one of the best.

B Till  Newbie   1 review

I had called quite a few cleaners and this one sounded quite good. I should have realised when staff showed up late for our initial appointment there would be problems. But sold their service very well, and I was very excited. I booked them for 9am the very next Friday. They did not turn up. It took until that afternoon to finally reach them after numerous calls. They said they thought I had meant the following Friday. Easy mistake to make, I reasoned. We made the appointment for the following Friday.
They actually turned up, and did an adequate job. They did not clean as thoroughly as they had said they would, missing quite a few things. Never the less, I booked them again for 3 weeks time. They called to cancel as the partner was unwell, so I booked them for the following week. Once again they did not show up, nor answer my 5 phone calls or 2 text messages. Later that afternoon I received an invoice via e mail charging me for the cleaning they had not done. I am still waiting to hear back from them.....

•  

  In my defence :
  1. I did arrive on time for your initial appointment and spent 20 minutes trying to get you to answer the door. The neighbour advised me of how to get your attention.
  2. I quoted you on a Monday making next Friday the following week.
  3. I worked an extra hour to finish your clean with no extra charge.
  4. I arranged to make up the missed appt on Good Friday at no extra charge for it being a public holiday, this was not accepted by you.
  5. You were contacted via email and I spoke to your husnabd via telephone in regards to future cleans. As I was not able to clean all three of your houses he decided to end our agreement.
  I feel that this review is unfair and I beleive that I did my best to make you happy under difficult circumstances.
  

  8 months ago

  REPORT

P Rockett  Newbie   1 review

Thank you so much Fiona for the way you helped me at short notice when i had to move. I can only highly recommend this lady, reliable, extremely thorough and friendly. If anybody is looking for someone to help with the cleaning of their home, I would highly recommend Fiiona, Maid To Order, Wantirna South, Melbourne, Vic.

Hopeful  Newbie   1 review

I was so excited, I met them and they gave me great expectations of their services. We organised to meet weekly and I began to dream of the beautiful clean and fresh smelling house that sparkled after they left. The possibility that my house too could be as clean and sparkly like those in the reviews was exciting.

I waited anxiously that first day we had planned to meet, it was our first date... I moved and cancelled other appointments to meet with them, I was so excited...I lept to the door each time it rang...

It's Friday now and I'm still waiting. They didnt show up... nor did they call to let me down gently. My dream bubble has burst...

The saying that rings loud is "if it too good to be true, it probably is". I guess I will never know *sigh*

•  

  Dear Hopeful, I have just read your review and I would like to apologise greatly. I was rushed to hospital the day after your quote and have only returned home today. I wanted to contact you, however I had no phone number or email to do so. I'm sure you have since found someone else to do your cleaning. On the off chance that you did not, I would love to start for you. I had every intention of giving you the service that you were waiting for and I have felt bad about not being able to let you know what had happened.

  1 year ago

  REPORT

  4 reviews

I would recommend Maid to Order for any cleaning needs use them and you will see what I mean I used them after trying many other cleaners and found them to be pleasant and reliable and the house looked new after a good clean. The bathrooms very shining and had not looked taht good for a long time. The cleaning products used gave the whole house a lovely non chemical smell as soon as I opened the door.

  4 reviews

It's hard to find a domestic cleaner that will do a great job consistently. Fionna has been cleaning my home for 12 months now and I would pass on that she is as thorough as can be. I never need to check her work and my husband is even satisfied with the money spent. I would recommend you give Maid to Order a call and you won't be let down again.

  4 reviews

After 18 months my tenants had left our property in a state. I called Maid to Order and not only did she make it sparkle. I felt safe that the house had been removed of any germs and it smelt great