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Reviews of Majestic Aquariums

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  • Free World Newbie   1 review
    I had come across this store by chance and decided to set up a tank but was sold equipment that I later found I didn't need. Haven't been back since and I've taken my business elsewhere and I'm very happy!

    4 months ago - 16/11/2013

  • Tumbleweeds Newbie   1 review
    My experience with Majestic Aquariums was the best I have had. The store is big and has everything I needed. Parking is easy and the staff are very knowledgable and customer focused. They also do free water testing which I find useful. They really know their stuff which saves a lot of hassle as our kids love our fish.

    The Majestic Aquariums web site is also one of the best I have seen and packed with easy to learn videos on a full range of subjects. I have also used the website to buy products when I couldn't get to the store. Top marks!!!!
  • melanieduron   2 reviews
    I visited their store last week and I must say they have a very helpful and friendly staff. They made sure I understand all the aspects of maintaining an aquarium (right pH, right salinity, right number of fish per container, etc) and all the things needed to care for fishes. I was able to buy a small aquarium for my eldest son, and he loves it. I am so happy to choose Majestic. Because of them, I am thinking of making this a hobby. Thanks!
  • petie131 Newbie   1 review
    Not a bad thing to say about Majestic Aquariums! Luke is the most knowledgeable person I have ever met when it comes to Marine fish and being the enthusiast I am, I have had a large number experiences with a number of different aquarium stores. Paul is always willing to help out and has even come to my home to view my tank when I have had issues in the past. Not once havent they been able to help me out. So appreciative of Paul and his team. Definitely a 5 star store!!
  • LucetteLF Newbie   1 review
    I have been a customer of Majestic Aquariums for 6 years now, and I don't have a bad thing to say about them at all! The staff have helped me on a number of occasions and they are always willing to talk me through how to fix issues that arise with my tank. Definitely worth the visit! Its hard not to leave smiling.
  • chelseabennett   2 reviews
    Had a less than average experience from these people.
    Some staff are lovely. Most are not. Biiiiiig rip off! They will sell you anything and tell you want you want to hear each and everytime. We purchased an expensive tank and here is the low down of what happened upon delivery.

    Were suppose to be here at 10 so I waited and waited and they didnt get here till 1.30 and scratched the base while bringing it in.

    Then had to go back for the glass.

    Arrived back around 3 with a cracked tank. Said they are aware of the situation and they are happy to replace it. Set it up anyway till i decided where to go from there. Didn't leave till after 5pm.

    Water was all over the carpet. Didnt bring towels or anything. Used half of our BIG bottle of water ager to fill it.

    when adding the coral they put coral ontop of coral and left one sprig lying flat on the sand.

    Doesn't overflow , makes alot of noise , water running out in the filter and pumping air back through.

    Crack, only held together by the backing plastic.

    Was told they were aware of the situation and that it wasn't structural and that apart from the crack there's nothing wrong with it.

    If and when the cracked glass falls off water will be flowing over the back and the pump wont be held in there properly.

    When i told them the next day it wasnt overflowing they said it shoulnt be on carpet. That was never mentioned before purchase LET ALONE when it was getting installed!

    Took our fish net, and didn't run through it all with me because quote "we have to get back to the shop cos it's going to close. Didnt even have a look over the tank otherwise they would have noticed it wasn't overflowing.

    Left foam all over the house and outside and inside the tank.

    Called the shop on Friday and said before we had a chance to go over it properly that instead of replacing it we will just get a few things

    Eg salts and chemicals, foods and fish ect. and said i would come down to the shop in a couple of hours and we would go over it and discuss it.

    While on the phone i told them it wasnt overflowing and told me it shouldnt be on carpet and to get a level and measure it and to put something underneath it to make it level.

    This isnt our job! It should haver been installed correctly.

    I went to the shop and told them we have decided to get it replaced instead. They raised their voice, yelling at me saying;

    '' No! You cant do that. You cant just change your mind. I have already paid for the stuff.No.''

    As discussed on the phone, I was coming down to the shop to go over it. They shouldn't have purchased the stuff till after we had discussed it.

    They asked me to take it outside so they could continue fighting me about it mind you I was heavily pregnant!!!

    I told them, they were the one who broke it, they were in the wrong.. They WILL be replacing it. And I'm certain they will be able to get a refund for the products they purchased half an hour ago FROM Majestic.

    They continued to be rude and aggressive saying that ''I Cant just change my mind.. What happens if i change my mind again, NO!''

    Was told they were aware of the situation and that it wasn't structural and that apart from the crack there's nothing wrong with it. And it would take a month to build a new one and they HAVE to Install it because they are the Only one that does installations for majestic.

    I said no and i will arrange someone else to install it and they Proceeded to tell me i cant have anyone else.

    After that.... Nothing but dramas with it. The design is so flawed and they charge you a fortune.

    I received a pitiful apology on my voice mail from them 2 weeks later.


    • Majestic Aquariums Newbie 
      Hi Chelsea, I am Paul Talbot the owner of Majestic Aquariums. A good customer of mine told me about this problem. Please contact me asap, I tried to call you today because I am very keen to sort out this situation, find out who is responsible and ensure no one else is left with an experiance like that!

      13/11/2012

      REPORT
    • petie131 Newbie 
      It sounds like you used one of their contractors to install your tank. Can I please mention that what happens upon delivery is NOT Majestics fault. Sure, you use majestic to make your purchase and they organise it, it is 100% not their company that deals with the deliveries and installments. I know this as I am a customer of theirs and have used their contractors to install my tanks in the past. I would call Majestic to get this sorted cause the management would hate to hear of your experience. They are all about ensuring his customers are happy with their service

      29/11/2012

      REPORT
  • Jaq2   2 reviews
    Just a follow up to my previously negative remarks- Just need to say all has been cleared up! Paul was away doing business, he has now given me a refund for the aquarium, after we explained what problems we had expeienced. The staff are great, and do try very hard - no one in the store was at fault for selling us a faulty aquarium.
  • Jaq2   2 reviews
    Wel let me say I would be writing this unless these guys had the curtesy or replying to my email. Late last year my son asked if he could keep fish, and due to the fact that he is recovering from a serious illness, I thought it may help his self esteem a little help. Initially, and throughout our time dealing with the staff they were helpfully, but sales was there main drive. Set up our aquarium and a week later came an got fish 3 to start with, guppies - then then following week we brought back some water to be tested, not 98% ok, but still sold us another 10 fish, from then on things went pear shape. Fish started to die, within a week on a trip back to the store which is 45 minutes away, we were determined not to give up, so again started the tank afresh, a week later bought fish , this cycle continued till late January, each time I was to,d. To buy another thing for the tank. And by the way this tank was only 15 litres - in the end we found out that a part way actually missing from the unit aquael tank that we had initially bought. One again I was asked to buy another motor at this point I told them that have already spent in the vicinity of $500. That I would not buy. This part! My son was giving up hope as he had lost about 40 fish during this time. So we packed up the tank over and out. I have written to the shop and asked for a refund on the tank, and have not heard a thing. So a big thumbs down to MAJESTIC AQUARIUMS.

    We have since bought another tank a380 aqua one from Hurstville aquariums a smaller store but these guys have been great - and our fish keeping has been a real success even having some baby platies, born and surviving.
    • lovey Newbie 
      Jaq2,
      I've been a customer at Majestic for many years and have never heard of something like that happening. I know Paul is good with replying to all emails and trying to resolve any problems, so I would check your inbox or junk mail filters again just in case. And by all means send him another email, as I'm sure he would be happy to refund the cost of the tank if there was a part missing.

      02/04/2012

      REPORT
    • Jaq2  
      I think I have given them enough chances, the email was the last to see what sort of business they really are. And by the lack of their reply! You can see,

      04/04/2012

      REPORT
  • Myron Wood Newbie   1 review
    Paul Talbot gave us wonderful personal attention and was so generous in making sure we had everything we required to make our fish thrive not just survive. He was keen to encourage us to come back with water samples for testing and made us feel very welcome in his store. We will promote Majestic Aquariums widely. Fun store to visit!
  • Nick.   2 reviews
    Awesome fish aquarium store, just dont try to ask for detailed advise when they are busy. These guys specialise in Saltwater aquariums, stock the normal freshwater species, no freshwater aquascaping services. Love when they provide specials, this is the only time I buy. Love the seminars. LOVE the free water tests. One of my top stores that I visit
  • ACN: 091 013 222
  • ABN: 73 091 013 222

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