Usually good service.
Today (21/11/14) however that changed. Read on - it's very interesting.
I had to return to the centre to get some test results. I arrived at 3:40pm. The doctor that ordered to tests was not in. So I was in the first available section. It took two hours to be called!! Now. This is not my complaint. During the two hour wait I did what all people do and spend the time people watching. What I witnessed got me very angry. I wonder if the centre management know this type of thing happens? I hope the incident is isolated and not common practice amongst the staff.
Keeping in mind by about an hour into my wait approx 40 people were in line behind me. I noticed a person sit near me. About 30 minutes passed (now 1.5 hours into my wait) and one of the reception staffs noticed that person and came up to that person and started chatting... They were friends. They spoke for a few minutes. Then the person who sits near me asked where that person was in the line. The reception friend said "I can check for you". Staff did. This is what I witnessed: staff went back to the paper line found the person's form (remembering that person had checked in 30 minutes prior) toward the back of the line. Staff pulled it out and moved it forward almost to the front. Staff then came back to that person and said it wouldn't be too long. Nod nod wink wink.
Now I wouldn't have known how much forward that person was placed. As it turns out that person was placed immediately before mine. So it took me 2 hours to be seen. Thus, that person was able to skip 1.5 hours ahead in the queue.
If management would like to know more. Reply with a comment. Of course. I know person's name as it is broadcast through the centre upon being called by the doctor.