i like the size of this cinema - however the service and line ups are always very very annoying. i know they offer online services but not every one can afford to send 5 people to the movies as a family let alone pay more to purchase the tickets online.
the family pass isnt even a dent in the budget. i do however think the candy bar and games room is excellent and the staff in those areas are knowledgeable.
I wish the prices would be more reasonable.
We went to the movies last night the service was good but the complex was filthy, food etc all over the carpets which started from the top of the escalator, all the bins where over flowing plus a lot of the seats in the theatre were either ripped, stained or had food etc on them.........give someone a job & HIRE SOME CLEANERS!!!
I can't believe I paid for that privilege to watch a film in filth next time i think i'll wait for the DVD & watch it at home in my clean comfortable lounge room!!!
THANKS MEGAPLEX FOR A UNCOMFORTABLE EXPERIENCE .............
I've been trying to use a GoldClass voucher to buy tickets for my husband and I for our anniversary for 2 weeks now, but after having problems booking online, the call we received back from customer service took so long that by the time they called us, the session we wanted to see was sold out. This has happened two weekends running. Today they told me that when they released a new session screening, a customer service rep would call me so I could do the booking over the phone and help with the problems with my voucher, but no one called me, and again the session sold out in spite of me trying yet again to call. Absolutely disgraceful customer service Event. Having 2 very young kids, we don't get out much and we were so looking forward to a nice night out to celebrate our anniversary (and got babysitting booked to do it) and we have been bitterly disappointed now 2 weeks in a row.
Loved the Gold Class experience, but was very disappointed with what was served as a cheese platter that cost nearly $30! Quality cheese, but very small serves, skimpy crackers, a pile of diced (turned brown) apple in the center and a wobbly bit of quince jelly with NO cheese knives......I will NEVER waste money on their overpriced catering again! Service was poor, person taking order was arrogant and self serving. A real non event for something that could have been a memorable, make you want to return soon event!