Marlow Appliance Services

Appliances & Repair
Rowville, VIC
We are a family owned and operated whitegoods service company established in 1979. We are the Authorised warranty service agents for:
Whirlpool, Maytag, Jenn-Air, Technika, Liebherr, General Electric, Andi and Dimplex.
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Reviews of Marlow Appliance Services

  • I have used this company 3 times in the last two years and can offer nothing but praise. The first and third times were straight forward. They came when they said they would. Located the issue, had the part on board. Fixed then went. The second time there was an issue. The part they replaced failed (manufacturer error NOT Marlow's). They collected our appliance in a truck, lent us a replacement whilst the repairs were done (again) in a workshop, replaced the part, tested and returned. No extra charges, no made up stories just the truth and a positive outcome for us. They would have lost money on this transaction but they sucked it up with a smile and were more intent on customer satisfaction. A rarity these days. I recommend them.
  • Do not use this company. They just want your money, in-returns will get to service.
  • Fantastic and speedy service, highly recommend. Thanks very much Darryl
  • We used these guys for the second time in about 3 years today. Both on Maytag washers. Both times we have been totally impressed. Turned up on time. Were honest. Informative ( I like to know how things work.) Reasonable charges. And they really know their stuff on Maytag. It's a pleasure to recommend them. Five stars from me ! I don't know about other brands but on Maytag washers ... tops !!
  • I've used Marlow on three separate occasions over the past 3.5yrs and each experience has been first rate! From booking the service call, to the pre-arrival notification call, to the technician repairing the problem, Marlow provided professional, friendly and efficient service. I would definitely recommend them!
  • We've had first class service from Marlow's from start to finish - clear communication with office staff and technicians; home calls at the specified times; and a replacement machine whilst mine was being repaired.
  • I told the staff at Marlow what the problem was even adding it was probably a thermo couple. They quoted a surprisingly exorbitant call out fee, however I needed it fixed. They booked in a date and the night before, being 3 days later they rang and told me they cant fix gas appliances. Even though I told them it was a gas oven! When I questioned why it took 3 days to tell me they don't do gas appliances they became rude, abusive and hung up on me. Good customer service NOT!. I do not recommend MARLOW to do business with.
  • They will visit your home with no spare parts then literally not get back to you for months. They only survive by expensive call out fees. NEVER DEAL WITH THIS COMPANY
  • DONT EVER DEAL WITH THIS COMPANY!! THE SERVICE IS BAD AND THE STAFFS IN THE OFFICE ARE RUDE!! AND IF YOU ASK FOR THE NAME OF THE MANAGEMENT TO MAKE A COMPLAINT THEY HANG UP THE TELEPHONE.
  • Cooling fan in my Technika failed...they replaced motor fan instead. Service staff turns up today only to tell me they ordered the wrong fan again!!

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