I have used this company 3 times in the last two years and can offer nothing but praise. The first and third times were straight forward. They came when they said they would. Located the issue, had the part on board. Fixed then went. The second time there was an issue. The part they replaced failed (manufacturer error NOT Marlow's). They collected our appliance in a truck, lent us a replacement whilst the repairs were done (again) in a workshop, replaced the part, tested and returned. No extra charges, no made up stories just the truth and a positive outcome for us. They would have lost money on this transaction but they sucked it up with a smile and were more intent on customer satisfaction. A rarity these days. I recommend them.