Dishonest operators. When we returned to collect our car, the car had been damaged on the premises. Three months after we had lodged a claim with our insurer, the business owner still had not admitted liability, despite assurances on the day we collected the car that they would do the right thing by us. We ended up having to pay the $800 excess and losing our no claimread more
My car was written off in the care of these people. Using their service has cost me thousands. On Friday, 2nd May, 2015 I left my car in the care of Mascot Valet Parking for a period of 30 hours while I flew to Queensland and back to scatter a friends ashes. When I arrived back at the valet parking late on Saturday night they told me my car was not driveable because aread more
Will never use again. On pick up called and staff snapped at me for calling when I was 30 seconds from pick up point. Got to shop and guess what car not ready or valeted. I told them just to give me my car and refund the valet and they made someting up about it being vacumed and will only be 5 minutes. Anything to get out of a refund. They never knew whereread more
Very happy with our experience. Upon drop off of our vehicle they unloaded our luggage into their pick up van, swiftly and by the time I paid and went to the toilet I was in the pick up and off to the airport with my husband and 3 small children. Delivered us there withtin 10 mins of arriving. Driviing to airport took minutes, at the door drop off at T2. When comingread more
Very unhappy....we chose the valet option had to wait a while for the car to be brought to the Airport and when we got it back there was BIRD S..T ALL OVER THE DRIVERS SIDE DOOR DISGUSTING!!! No good reason except they were lazy not to mention unprofessional. Will never use their service again
WOW - I was dropped off at Domestic on my way to a funeral only to discover I left my suit in my car, I rang so that I could go back and pick it up. They said we will deliver it if you wait outside where we dropped you off, they made a special trip.- SERVICE AWESOME -= great value - HIGHLY RECOMMENDED
To the staff at Mascot Valet you guys are awesome! the way you treated my disabled grandfather was not expected at all your driver and staff went beyond what they had or expected to make our stay as easy as possible, our car was sparkling clean on our return your service truly is AAA+++ I will recommend you to everyone that I know.
After buying two vouchers for parking I spent four months trying to get them to book me in, both via phone and by email, and to confirm my booking, to no avail. I usually catch the train to the airport, but booked a night return flight as I had parking, but since they never confirmed it, I had to fork out another $95 to pay for parking elsewhere. My advice would be ...don'tread more
Its a shame you never got to experience there service they truly were fantastic!