My car was written off in the care of these people. Using their service has cost me thousands.
On Friday, 2nd May, 2015 I left my car in the care of Mascot Valet Parking for a period of 30 hours while I flew to Queensland and back to scatter a friends ashes. When I arrived back at the valet parking late on Saturday night they told me my car was not driveable because a tree had fallen on it and they were right. They had left my car parked in a neighbouring lot under a tree during the Sydney storms. Max the owner gave me a card, a copy of the details of his insurance broker, called me a cab and told me to keep the receipt because his insurance would cover everything.
Mascot Valet and their insurance covered nothing. I paid for my parking, my $75.00 cab fare home, my excess and as my car held a lot more worth to me than the insurance company, I then had to spend additional thousands of dollars replacing the car. I was without a vehicle for a month while we did battle with insurance companies and looked for a new car. Previously, my husband and I recommended their services to anyone we knew heading out to the airport. Max described us as good customers. We will not be using their services again.