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If you break and or damage Maui Jim lenses it will cost you $110 to have them replaced. Glasses cost $280 They actually replace both lenses as they say they come as a pair. I feel ripped off as I only require one, you get to keep the other as a spare, woo hoo. Arm replacement, nose pieces and frame repairs are free of charge. Seems like the lenses are paying for theread more
I am so amazed at the service I received after breaking an arm off my Banyan Maui Jims. I phoned them and they were very helpful, Two days later I received a new arm in the mail, and I live in North Queensland. And what further amazed me there was no charge. I can highly recommend this company and Maui Jim Products. Thanks Heaps Guys.
Wish everyone at Maui Jim a joyous festive season. Also wanted to say how great the team at MJ AUS and especially Emily have been in backing up their warrantee pledge and great customer care. They got a pair of replacement temples to me within a couple of days. Brilliant !
Oh my gosh. This company is amazing. My fiance accidently sat on his sunnies, and broke it in two. I mailed the sunnies to French's Forest, and they fixed it. No charge at all. I didn't even have the receipt as I had lost it. So impressed with this company's service. Thank you so much.
I dropped and damaged my Honolulu sunglasses, posted them to the Sydney address last Friday ( I'm from Perth ) telling them I was happy to pay for them to be repaired as I couldn't remember what shop I bought them from and didn't have a receipt. They repaired the lenses and posted them back the following Thursday free of charge as a good will gesture. Veryread more
Cant say i had the same experience! i took my sunnies in personally to save time,i to had broken a lens ,i wasnt met with a smiling face,the repair was done quikly,and cost me $110.00 these sunnies cost $300.oo only 3 months back,i raised the issue of how the arms rub on the inside of the lenses leaving scratch marks resulting in blotches infront of my eyes,and wasread more
I decided to upgrade my sunnies as I was sick of scratching plastic lenses. I chose Maui Jim for there nice fit and optical quality. I recently knocked them off my head and broke a lense on the concrete floor. I rang Maui Jim up and got a great response and questioned there repair time but in true form I had my glasses back within 5 days from me posting them and I liveread more
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8:00 AM - 5:00 PM