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  • To Maui Jim Australia

Reviews of Maui Jim Australia

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  • waybar01 Newbie   1 review
    If you break and or damage Maui Jim lenses it will cost you $110 to have them replaced. Glasses cost $280
    They actually replace both lenses as they say they come as a pair. I feel ripped off as I only require one, you get to keep the other as a spare, woo hoo.
    Arm replacement, nose pieces and frame repairs are free of charge. Seems like the lenses are paying for the freebies to me.
    Lets hear from others who have had the broken lens experience, check consistency.

    1 month ago - 19/03/2015

  • peter 1246 Newbie   1 review
    I am so amazed at the service I received after breaking an arm off my Banyan Maui Jims. I phoned them and they were very helpful, Two days later I received a new arm in the mail, and I live in North Queensland. And what further amazed me there was no charge. I can highly recommend this company and Maui Jim Products. Thanks Heaps Guys.

    3 months ago - 19/01/2015

  • Kelstar969 Newbie   1 review
    Wish everyone at Maui Jim a joyous festive season.
    Also wanted to say how great the team at MJ AUS and especially Emily have been in backing up their warrantee pledge and great customer care.
    They got a pair of replacement temples to me within a couple of days.
    Brilliant !

    4 months ago - 09/12/2014

  • Bernie Jarvis Newbie   1 review
    How could they be more professional and service orientated.
    Could not recommend them more positively.....

    7 months ago - 26/08/2014

  • urbandodo Newbie   1 review
    I'm writing to say that I could not have had a more helpful customer service person when I rang yesterday. The next day I received my spare part and now I have my sunnies again.
    Great product supported by great people
    Thank you so much!!!

    10 months ago - 03/06/2014

  • ignora Newbie   1 review
    Oh my gosh. This company is amazing. My fiance accidently sat on his sunnies, and broke it in two. I mailed the sunnies to French's Forest, and they fixed it. No charge at all. I didn't even have the receipt as I had lost it. So impressed with this company's service. Thank you so much.
  • Stick man Newbie   1 review
    I dropped and damaged my Honolulu sunglasses, posted them to the Sydney address last Friday ( I'm from Perth ) telling them I was happy to pay for them to be repaired as I couldn't remember what shop I bought them from and didn't have a receipt. They repaired the lenses and posted them back the following Thursday free of charge as a good will gesture. Very happy. Worn Maui Jim's for a number of years as I work outside and like their lenses. Good to see they look after their customers.
  • ramases Newbie   1 review
    Cant say i had the same experience! i took my sunnies in personally to save time,i to had broken a lens ,i wasnt met with a smiling face,the repair was done quikly,and cost me $110.00 these sunnies cost $300.oo only 3 months back,i raised the issue of how the arms rub on the inside of the lenses leaving scratch marks resulting in blotches infront of my eyes,and was told that was my fault and nothing would be done! then the staff proceeded to bend the arms down,away from the glass! now the arms are loose and clicking around,i was told to keep them in the case provided,the cases are so big and heavy the stitching broke away from the clip,i asked to speak to the management,and that didnt happen,so no good will for me from them,who knows maybe someone will read this and decide not to buy maui jims ,just to let you all know,MAKO has repaired 3 pairs of warriors for me FREE of charge leroy
  • Stephen Galvin Newbie   1 review
    I decided to upgrade my sunnies as I was sick of scratching plastic lenses. I chose Maui Jim for there nice fit and optical quality. I recently knocked them off my head and broke a lense on the concrete floor. I rang Maui Jim up and got a great response and questioned there repair time but in true form I had my glasses back within 5 days from me posting them and I live on the other side of OZ in WA. Not only that they have replaced the lenses as a Godwill warranty. I have never had service like this before and I am over the moon and will now be a customer forever! Thanks Maui Jim.
    Sometimes spending a little extra si worth it in the long run.

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