I dropped and damaged my Honolulu sunglasses, posted them to the Sydney address last Friday ( I'm from Perth ) telling them I was happy to pay for them to be repaired as I couldn't remember what shop I bought them from and didn't have a receipt. They repaired the lenses and posted them back the following Thursday free of charge as a good will gesture. Very happy. Worn Maui Jim's for a number of years as I work outside and like their lenses. Good to see they look after their customers.