After my last uninteresting experience with this shop, I have always frequent this place by myself prior to busy lunch time before 12:30pm to avoid the incredibly long queue and further wait for your order in a crowded space while focusing on the staff to shout your order number as his/her voice was subdued by the unpleasantly loud top-40 music.
I do have to admit that their food is of authentic Malaysian quality and the self-serve garnish & condiments area makes it as closest as original experience. I do find the price to be a little more on the higher end of the spectrum compared to other shops offering similar food in the area.
One thing that I never like about the place throughout my visits is the counter that is half occupied by stuff, making it look really untidy. To make things worse, they stick a handwritten lost properties right underneath their menu off the ceiling, advertising grocery items and employee card that no one seems to claim for at least more than 3 weeks. It really makes things look far less professional.