Gets pretty busy but the staff are efficient at processing your claims and are knowledgable with your questions. I saw a staff member dealing with a difficult person and she handled it with patience. Good electronic lining up system too.
The MBF's Centres are understandably busy. I went there to purchase Movie tickets as I am a member and get ticket vouchers at a discounted rate- but this process took about 20minutes. Nevertheless, I appreciate thsi feature and can understand that people processing their claims or seeking insurance advice are probably more important to serve. Though, I here this movie ticket function will soon be online which I believe will make this process more efficient and more convenient for all. I believe MBF are one of the leaders in the industry in terms of technology. I easily complete my claims online and if I can also buy my movie tickets online- I'm set. Thanks MBF!