The reception staff is unbelievably rude and has absolutely zero customer service skills. It is not hard to smile, say hello and ask how you can help politely. This morning I approached the desk and was completely ignored ... I was honestly standing there staring at the reception staff for about 4 minutes before the reception staff even made eye contact with me and said "yes?" It makes the medical centre look very bad when a rude receptionist ignoring your existence is the first thing they have to deal with when sick or in a lot of pain.