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  • @ustin Newbie   2 reviews
    10-star rating for:
    - Customer Service
    - Technical Knowledge
    - Professionalism
    - Honesty & Integrity**


    5 Dec 2012

    I brought my car in to Midas Rockdale today, as I had a punctured tyre when I was at Kogarah.

    The customer service and professionalism from Anthony Buccini (Manager of Midas Rockdale; who has been in this business for 19 years) from the initial phone call to fixing my car was nothing short of top notch. I would highly recommend Midas Rockdale to anyone who requires car servicing or repairs!

    When I found my car tyre punctured at Kogarah, I looked up for the nearest car mechanic on Yellow Pages and found Midas Rockdale. I called them and asked for advice. And advice was what I got. Anthony asked me a few questions (e.g. about the tyre condition) and assessed the situation before asking me to drive slowly to Midas Rockdale.

    When I was there, Anthony was there to greet me and immediately put my car into the workshop for assessment. I told Anthony I might as well do a minor car servicing ($149) since I was there. Long story short, after the assessment, Anthony found nails had went through 2 tyres (1 punctured; and 1 still with nail stuck in it) and the undercarriage cover had came off as a clip was missing. He fixed the punctures, put on a replacement clip to fix the undercarriage cover, carried out a minor service (oil change etc.), provided recommendation on how to change tyre on the road, gave me tips on general car maintenance etc., all for the price of a minor car servicing.

    I know I will be going back to Midas Rockdale for my car servicing in the future!


    ** Anthony could have recommended a tyre change to earn a few more dollars but he didn't. Instead, after assessing the two tyres, he recommended to fix the tyre punctures. I saved about $300 (cost of replacing 2 tyres).

Midas

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