10-star rating for:
- Customer Service
- Technical Knowledge
- Honesty & Integrity**
5 Dec 2012
I brought my car in to Midas Rockdale today, as I had a punctured tyre when I was at Kogarah.
The customer service and professionalism from Anthony Buccini (Manager of Midas Rockdale; who has been in this business for 19 years) from the initial phone call to fixing my car was nothing short of top notch. I would highly recommend Midas Rockdale to anyone who requires car servicing or repairs!
When I found my car tyre punctured at Kogarah, I looked up for the nearest car mechanic on Yellow Pages and found Midas Rockdale. I called them and asked for advice. And advice was what I got. Anthony asked me a few questions (e.g. about the tyre condition) and assessed the situation before asking me to drive slowly to Midas Rockdale.
When I was there, Anthony was there to greet me and immediately put my car into the workshop for assessment. I told Anthony I might as well do a minor car servicing ($149) since I was there. Long story short, after the assessment, Anthony found nails had went through 2 tyres (1 punctured; and 1 still with nail stuck in it) and the undercarriage cover had came off as a clip was missing. He fixed the punctures, put on a replacement clip to fix the undercarriage cover, carried out a minor service (oil change etc.), provided recommendation on how to change tyre on the road, gave me tips on general car maintenance etc., all for the price of a minor car servicing.
I know I will be going back to Midas Rockdale for my car servicing in the future!
** Anthony could have recommended a tyre change to earn a few more dollars but he didn't. Instead, after assessing the two tyres, he recommended to fix the tyre punctures. I saved about $300 (cost of replacing 2 tyres).