We had a similar experience to Callioe. We couldn't fault the care these dogs are getting or the fantastic work of this volunteer organisation in rescuing these dogs from the pound. We just found them difficult to deal with as the only person who seems to be able to respond to specific requests about dogs or 'match' families with them is Monika herself. This may have worked when the operation was smaller but it may be time to give extra training to those volunteers and delegate a bit more responsibility to them so that dogs can head out to new families more quickly. We were warned about this problem by other friends who had tried going through Monika's and felt equally frustrated. Noone except Monika can answer phone queries or respond to your emails. We were asked repeatedly to fill in a detailed form that we'd already submitted.
We understand that volunteer organisations work within limitations but the next volunteer shelter we contacted seemed so much more efficiently organised and able to get the dogs to families ( without sacrificing the important process of checking potential adoptive families out carefully- we filled out a detailed form, had an interview and supervised dog walk and premises check, but different parts of the process were handled by different people so it was resolved quickly and communication via phone and email was excellent). Surely, when the alternative is that the dogs spend longer in cages, it's time to delegate. Noone would question Monika's devotion to this cause or the hours she puts in, just the rather frustrating methods of dealing with people who'd like to adopt a dog.