I actually have had good experiences with them when we were sent here by Ozicare (auto and general), one of our cars was in repair for panel damage here and while they were working on it someone smashed into the back of our other car so I picked up one car and dropped another off within 1-2 weeks. both cars panel damage was repaired/replaced perfectly as far as we can tell so far. the only thing I could complain about was that they are not always too forthcoming in phoning you to tell you car is ready to be picked up (or that is required a bit longer) on scheduled completion date -you usually need to ring them. Our window tinting replacement was not don't when we picked it up, which was on their form from Ozicare, so when I brought this up she noticed Ozicare had not allocated a $ amount for it so she said she would chase it up and get back to me, i waited about a week for a call back and then rang myself and was given a contact to call to get job done an they had told them to bill them directly and there were no issues with this job either. there was also a slight buckle in one of the panels in the first car repair they did which I brought back to show them and they apologised and fixed it up while I waited and were polite and friendly.