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Service is absolutely shocking. I work for a group of hotels and I know what customer service is - Mount Waverley Body Repairs has none. I was recommended by my insurance company to go to MWBR, they provided me with a loan car on the Monday and told me that my car would be fixed by the Friday. They called me on Friday morning and told me that my car was not ready and to 'keep the car until they call next week'. I had the car the entire weekend and all the wayread more
We regret that you had an unfortunate experience with us and your comments have been noted, but with all fairness we did our very best to get your vehicle back to you as soon as we could. Unfortunately the delay on getting your car back to you in the 5 day time frame was due to parts being unavailable, hence why you had our loan car for 14 days. read more
I actually have had good experiences with them when we were sent here by Ozicare (auto and general), one of our cars was in repair for panel damage here and while they were working on it someone smashed into the back of our other car so I picked up one car and dropped another off within 1-2 weeks. both cars panel damage was repaired/replaced perfectly as far as we can tell so far. the only thing I could complain about was that they are not always tooread more
Do not recommend. I too had advised to go here from RACV, i needed a single headlight repaired. After getting the car back the indicators no longer blinked and the high beams couldnt be switched on, not sure how they managed to return the car with more problems than when it was sent in. Very poor
Not recommended at all! I was made to go to this body repair agent via AAMI and im yet to see why they recommend them. The paint job is ok however i have been advised by another person in the industry that it is slightly out. Also my car required some protective decal sticker around the rear wheels, the staff quickly slapped them on and it had air bubbles all the way through it when i asked them about them they replied with they would sort themselves out in time.....i knewread more