Service is absolutely shocking.
I work for a group of hotels and I know what customer service is - Mount Waverley Body Repairs has none.
I was recommended by my insurance company to go to MWBR, they provided me with a loan car on the Monday and told me that my car would be fixed by the Friday. They called me on Friday morning and told me that my car was not ready and to 'keep the car until they call next week'. I had the car the entire weekend and all the way through to the next.
I had not received any updated via phone or text until Friday at 3 pm. I work a 9-5 job and missed their calls.
I did not call back on the weekend as I assumed they were closed seeing that the previous weekend, they had told me to keep the car.
On Monday morning at 7.45 am, I received a call from the receptionist, screaming at me to bring the car immediately back.
I told her that I had only received one missed call from her on the Friday and that was not enough notice for me to work around my job.
She proceeded to tell me that she 'doesn't care' and that she will be 'organising a toe truck to come and collect the car from my place of work'. I asked her how I was supposed to get home (I live an hour away from my work) and she provided me with no alternatives.
She then hung up directly in my face immediately after I provided her with my work address, I called her back and she said 'the line cut out'. I ended up returning the car on the Monday afternoon, where she took the keys back without looking at me.
Good job on the car but get a new receptionist, she clearly has no people skills, someone should have intervened.
A business like this usually depends on word of mouth, and this is something they will fail in if they employ people like this.