I have been treated by 3 doctors from this medical centre and they are all great doctors. Dr Chan treated a swelling scar of mine and it was very successful. Dr Helena B (sorry I forgot her complete surname but people normally call her by her first name) is one of the kindest persons I have met. Both my flatmate and I have seen her for different illnesses and we both love her (but she has now relocated to a Newtown practice). I have also been treated by Dr Emiley Morgan. She is kind, patient and has a loving heart. Always returns my calls and voluntarily checks on my status (she referred me to another Dr in a private hospital). There was also a very warmhearted Nurse Shirley but she probably has left last year.
I DO admit there IS a VERY LONG waiting period even if you do have an appointment. This is not something the medical center can control. You cannot stop patients from seeing their doctors. Sitting in the waiting area, all we wish is to get to see the doctor as quickly as possible, but when you are actually in the doctor's room, you will wish that the doctor spends a reasonable amount of time to treat you even if there are other people waiting outside hoping you'd finish in a tick. I think it is unfair to rate the medical center solely on the account of the waiting time.