Wow, like Buttercup 1, I was shocked to read these reviews. How unfortunate that people feel this way. Over the past 2 years I have been a very frequent patient at this centre. I am quite prepared to wait to see my doctor as she provides quality care to all of her patients. I have searched for a doctor like this for many years and feel very fortunate to have found her. And, I have found the reception staff to be fantastic. I have never found them to be anything other than courteous, professional and extremely helpful. When I am really unwell, I attend the treatment room and the staff there too are wonderful and caring. I have seen people verbally abuse these poor women and be rude simply due to the length of time they have waited, as if it is their fault. Its a free service, we are very lucky to have it. I have previously been a patient of a private practice and even with appointments, have still had to wait sometimes 2-3 hours to see a doctor and then pay for the privilege. I feel for the reception staff when there is only one on reception as it can be overwhelming to see a line out the door. I have worked as a practice manager and it is a tough job as there are lots of rules and regulations, but can be rewarding when met with a smiling face.