I went to this Centre as I needed to see someone for my daughter. The wait wasn't that bad for how busy they were. I so far have never had an issue with reception. But then I'm not bothered if staff are chatting I've always been spoken to with respect. I have found a doctor I really like! Which is great I felt lost after my Dr of many years retired. Dr Cattell is wonderful! I don't care if the service gets bad I go there for the great Dr not the staff. Very happy I found a great Dr again. Will continue to visit!