Hi have attended this practice for numerous years for myself and my three children. I understand that you pay for your appointments with your time and have always been accepting of the up to 3hr wait times, mostly due to the fact that I found our preferred GP to be exceptionally thorough and informative (hence why doctor appears to have such a big following). However, recently I attended with my daughter to obtain a "basic medical' for air-force cadet purpose, our preferred GP was not starting till 1pm so we opted to see the 'next available'. After a 2hr wait, we then spent a further 30mins with the GP procrastinating about doing the medical, then chose to proceed with obtaining a urine specimen. We waited a further 20mins outside office only to be called back through for further procrastination eventually saying "I feel it would be best for her to see her usual GP as I would have to go through with her (my daughter) all her medical history. Ummm, hello that's what the records on the computer a for. 12.5hrs spent in total over 4 days in a 7 day period trying obtain this medical with 5.5 of those hours being in one day and up until the the 8th hour we still hadn't covered the basics of height, weight, eye test, pulse, heart sounds, blood pressure and reflexes. These were what was being asked of the GP on the medical, not blood tests and x-rays. I too find that the front staff appear to be unfriendly and carry a care factor of zero. I understand that they must feel somewhat stressed, they would have many of anxious, angry, irate patients to deal with in a day, however part of their job is to ensure the stresses of their job does not impact on how they operate as being the 'face of the clinic'. I wonder too, about perhaps in the instance where a GP has such a huge following about reducing the quantity of new patients that this particular GP sees? We were also told that the GP started at 1pm, however it was 2pm before she took her first patient through?? Overall, what had been previously a non-eventful and straightforward task to obtain resulted in being a time consuming and costly task with many unnecessary situations.