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PO Box 5201
WEST END, QLD, 4101 -
1300 762 ... 1300 762 260(07) 3846 3... (07) 3846 3666(07) 3846 1... (07) 3846 1487
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Air Conditioning & Heating Installation
Air Conditioning Installation
Heating Installation
We Can Be There Today!
Looking for a Tradie you can trust? Do you need a Plumber, Electrician, Handyman, TV Antenna Installer, Appliance Repair Technician or Air Conditioning Technicians? Fallon Services can do it all! Fallon Services can help you with most of your Trade requirements around your Home and Business. Some of the services we offer are: -Air Conditioning -Appliance Repairs -Electrical and Data -Handyman Services -Hot Water Systems -Plumbing, Drainage and Gas -TV and Reception Call us today to find out how we can help you!
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Reviews of Neil T Fallon Electrical, Plumbing & Air Conditioning
Business choice review
Its great to have finally found a company that has all the tradies I need. Ive used Fallon plumbing, electricians, antenna installation and Daikin air conditioning services. They have always been reliable, friendly and reasonably priced. I have peace of mind that I will have prompt service and theyve always been very accommodating to fit in with the hours I need them. I have confidently recommended Fallon to friends. Ive just discovered that they now also have a handyman service. Great!REVIEWED BY Michele M
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caketins Newbie 1 review
I have been without my air-con for over 3 weeks now which is rather unpleasant when you are heavily pregnant, its the peak of summer and you have 3 other young children in the house. I find it extremely poor organisation and service that after the call out to assess the problem, just organising a quote for repairs can take over two weeks and multiple phone calls on my part and now I STILL need to wait for them to go ahead and order the part!!! They keep blaming the fact that suppliers are closed over Christmas - fair enough at Christmas, but they all would have re-opened no later than the 9th January if not earlier being a service industry, it really shouldn't take that long to organise a simple quote - it is only a few phone calls or emails after all - a day or two at most . God only knows how long it will now take to actually order & receive the part, then install it. I will probably be busy having my baby then & it will be delayed even further. Very disappointing, very frustrating and not at all what you expect from a large well known company.-
Fallon1
Hi Caketins
I apologise for your unpleasant experience and I will look into it for you when I am at the office tomorrow. If you are N.A., I believe the quote should have been sent this afternoon. If not can you make contact with the office on 3846 3666 and we will see how we can speed things up. Apologies for the delays. Kind Regards Fallon Services
1 month ago
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caketins Newbie
Yes that is me, I did finally receive the quote yesterday at 458pm after a two week wait. In the time between phoning again yesterday morning at about 930am and receiving your quote I managed to get 3 other quotes with a few hours from other companies. At most a quote should take only a few days, I really felt like just a number and that my business was unimportant to you. I should have twigged earlier to go somewhere else.3 weeks ago
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Fallon1
Hi Natalie
You are correct when you outline that our service in this instance was poor and I apologise again.
Thank you for complimenting our tradesperson in your email.
Unfortunately at the office level, we lost our key air conditioning scheduler on 11 Jan. We sourced casual help immediately, but this does not replace the years of experience our scheduler had. I know it is no excuse but may help you understand why we failed to order your part quickly in this instance. I understand your frustration and once again apologise. One of our previous staff is returning full time on 31 Jan which will fix things again.
We are proud of our normally excellent service levels and the fact that we have traded for 50 years, last year having completed over 21,000 jobs with 76% of those jobs being completed for repeat clients.
I wish you well and with kind regards Fallon Services
3 weeks ago
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Heeny Newbie 1 review
We called Neil.T Fallon on the 19th September 2011 regarding our SMEG oven Model No. SA 398x/1, as one of the heating elements wasnt working. They advised that staff would be sent out and the element would be replaced. They informed us that a heating element needed to be ordered and they would call us with an estimate. They never called us back, we had to call them for an estimate.
Their estimate included more labour costs in the amount of $65, a service call fee of $75, plus the element cost of $147. We called the Albion Appliance centre for a price on the part and their price was only $90, $57 cheaper than Neil T. Fallon.
Do they honestly believe its fair to charge someone $137.50 to be told their oven wasnt working! We already knew one of the heating elements was not working... I understand times are tough but charging someone $137.50 to tell them their oven is not working is ridiculous. Not to mention over charging for parts.
I sent in a letter of complaint and was basically told tough luck from the rude staff.-
Fallon1
Hi
I am sorry about your disappointment with our service. We did not charge you $137.50 to tell you that your stove did not work. We sent out a qualified and trained electrician in a fully stocked service vehicle to diagnose what the problem was with your Oven. We have learned from experience over the last 50 years that many householders call with good intentions and tell us the problem with electrical equipment but in many cases they have only told us part of the story. It is essential that we diagnose the problem to ensure we repair the equipment safely and we take into account other issues that could be involved. We hold safety as our highest priority.
We sent a long email apologising about the confusion with the estimate we provided you the next day and offering a full refund so I am not sure why you posted this on TL. Please contact us to organise the refund.
4 months ago
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andy1pom Newbie 1 review
Based on these reviews I used Fallon to check on my Fujitsu Air conditioner.
The technician arrive the morning (Tues 21st) as arranged and advised that a Gecko had been fried on a board and that board (and maybe the other two) would need replacing. I requested a quote and they phoned the request and info on the conditioner to the office. They advised that I should hear from them that afternoon.
I rang back on Thurs, the parts staff was on lunch and would call me back; they didn't.
I rang again the following week (Thurs 30th) and again left a message. This time the person rang me back and said that they would need to speak to the engineer for the details, despite me hearing them pass the information back to the office when they were here. Not heard back since.
It is now 2 weeks since the engineer came round - time to find another air conditioning company/engineer. -
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Gobi Newbie 1 review
Lost half of our house in the floods. As the gas hot water system went underwater I was told I would need a compliance certificate to get the gas reconnected. Called Fallon to organise for this to occur. Told the person on the phone what I was requiring and why - I was never informed that the gas would need to be on for them to do this. Organised appointment for next day - 10am-12pm - At 2pm I called and asked if we would be seeing a gasfitter that day - was told that he was running late and would be at our premises shortly. At 5pm I received a phone call to advise that they wouldn't be attending that day, but at 7am the next day. Next morning at 7am a very young man arrived to ensure that all would be safe for reconnection. He told me that he couldn't do anything until the gas was on - used my garden hose to clean the mud off the elements and sprayed some WD40 onto it and told me to call back when gas was connected and he would come back. When I asked if the return was included in the cost he advised me that NO - I would have to pay for it again - $192 lost... I was very unhappy with the service and the attitude. I called another gasfitter, he came out, he had to clean out the whole system again (this time properly) and ensured that APA group would be out that day to get the gas on - once this was done, he came back out, managed to get our hot water system up and running, and reattended the next day to ensure that it was all working - all this for $77. I will never recommend Fallon to anyone - and regret paying for sub-standard works.-
Fallon1
Before we went to site we were not aware that the gas supply had been disconnected. If we had been informed that the supply had been disconnected, we could have delayed our visit and only visited once. We would have completed our checks, clean, purged the gas system and reignited the gas hot water system. WD40 is used to displace any remaining water and reduce corrosion. Rheem now recommends that the majority of submerged units should be replaced. We were on site for over an hour and you were advised at the time we were not prepared to put anyoneâ??s safety at risk by offering a compliance certificate for the system without testing and running the appliances. It could also jeopardize our licence as we advised your next gas fitter and is probably the reason he returned for a second visit for free. No-one charges $77 for 1.5 hours work. The young man you refer to is a fully licenced gas fitter with over 5 years experience.1 year ago
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Gobi Newbie
<< Before we went to site... >>
Incorrect: we plainly said so when making the booking. I would also think that being in a major flood damaged area might be a tip-off.
<< If we had been informed... >>
We had to ring to find out if you were coming *at all* on the day we booked you for 10-12pm. You turned up the next day. We only got the courtesy call at 5pm that day.
<< We would have completed our checks... >>
Then why did you proceed to charge us almost $200 for work that you knew would be useless? We are not experts: you are meant to be. We would have paid the call-out fee for your time and left it at that.
<< The young man you refer ... >>
I am not questioning his experience, I am commenting on the work done at our house.
<< No-one charges $77 for 1.5 hours work... >>
Questioning a customerâ??s honesty is not a good way to build good will. We *were* charged $77. Maybe businesses with a compassionate attitude towards flood victims charge these rates.1 year ago
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begottcha Newbie 1 review
This company is the worst company i have ever had at my home, i will never use them again.
They are over priced, they dont turn up when they are asked to, and having spoken to one staff member he was extremly rude and slammed the phone down on me-
Fallon1
Hi begottcha
Unfortunately we are not sure who you are or whether you are a customer or competitor.
If we have made a mistake, I apologise for that and would sincerely like to rectify the issue. Please contact the office so that we can try to help you with the issue. Our office hours are 7am to 5.30pm Monday to Friday and 7am till 12pm on Saturday.
We have traded for 48 years and complete 20,000 jobs a year. We would not be still trading if we regularly treated customers the way you describe. We also conduct regular customer satisfaction surveys and find that our customers on average are extremely happy with our service.
We do make the occasional mistakes and do we offer a 12 month warranty and are happy to rectify issues under that warranty.
We take arriving at the agreed appointment time frame very seriously so we track all of our vehicles with satellite navigation and we book jobs into an computer scheduling system so we can manage that as well as possible.1 year ago
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Anthony1st Newbie 1 review
I got a quote to get air-conditioning units installed. Accepted the quote and had the installation done. That was fine. However, during the process of doing the installation they found that the main board was too small and that the mains into the house would need to be upgraded as well as the fact that the earthing wasn't good. I asked if I could get a quote to have this work done as well. I was told one would be provided. It wasn't. I asked again, it wasn't. Called and asked if someone could get in contact. They didn't. Bit of a shame because the work until then had been fine. -
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Sassa Newbie 1 review
Was happy with the repair to my washing machine until I realised I had been billed for the time the technician went driving around to get a part. Would much prefer someone that is well stocked before they arrive. Also the change in tone when I called to make the booking and when I called to query the invoice was disappointing - not so friendly once they have your money.-
Fallon1
Hi Sassa I am sorry that you were unhappy with the service provided and the 15 minutes it took the technician to travel to the supplier to buy the part so the job could be completed immediately for you. We cannot carry the stock for every make and model of washing machine and dishwasher in the vans as there are hundreds of brands and models of appliances. Also in many cases stock is only held by the suppliers interstate and can take over one week to order. Our technicians try to carry stock for the common brands and the value of stock carried is over $10,000 per van. In this case we did not have the part on board but luckliy we could quickly obtain the part for you and get the appliance working again without having to charge for a return visit at a separate time.1 year ago
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KatD 5 reviews
Ross from Wynnum wrote I wanted to provide my thanks and commendations to the three people I had contact with during my purchase and installation of a hot water system. Chris provided good honest and helpful information in the office. Brendon the Plumber was very polite and an efficient young man. David was also very polite and efficient and provided extra advice and was pleasant to talk to . All are a credit to your business and certainly would be my first call for further electrical work.
Added by Neil T Fallon on behalf of Ross (Wynnum)
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Fallon1 9 reviews
This email is to congratulate you on your staff members Matt and Scott for out-standing service I received recently for reconnection of my stereo gear. Nothing was too much trouble for either guy and they were very efficient and professional in their dealings with me and their work was exemplary.You should be proud of both Matt and Scott.
Added by Neil T Fallon on behalf of Ronald (Moorooka)
- 24 Hour Emergency Service Available
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Tuesday:9:00 AM-5:30 PM
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Wednesday:9:00 AM-5:30 PM
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Friday:9:00 AM-5:30 PM
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Saturday:9:00 AM-5:30 PM
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Sunday:9:00 AM-5:30 PM
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