I just had a waxing appointment with Neo Nails in Toongabbie and it was my worst nightmare!! The customer service was below zero and horrifying!! The person who did it for me was a very hard hearted staff and when I was in severe pain staff did not even bother to look or care for my pain but simply put baby powder on top to cover the bleeding which had started from my underarms!!! This was my worst experience at a salon and will never EVER go there again in my life!!!! When staff was waxing my underarms staff was in such a hurry to go and serve another customer that staff barely spent two minutes doing my waxing!!! The pain was so severe that's was close to tears!!! I will advise every single person to NEVER ever go to Neo Nails in Toongabbie again in any rush!!!! The service was beyond horrible and their work was way below acceptable!!! I have rated it as not good but there were no stars below 1!!
Never again. Went in for a simple gel polish; no prep apart from having the ends of my natural nails violently sawed off with a heavy file, no manicure, had my nails painted from a near-empty, grubby gel bottle and the result was lumpy nails that cracked vertically after only 6 days. My natural nails are now split ... NEVER AGAIN!
I have been doing my nails with Lilly. From NeoNails for the past 8 years and will only go to NeoNails to do my nails, pedicure or waxing the have the best service and I have never been dissatisfied with anything I have had done.