I pop up there just to quote a damaged equipment by a lightning bolt for insurance claim purposes. Made the mistake not to shop around not ask them for the price before engaging. Quote cost me $200 , afterwards I discovered the price fluctuates between $85 to $100. When I challenged them, mentioning the competitors name they put it down , quote "that is a small shop, that people do not know what they are doing" very un-professional to my eyes.
Quote took much longer than what they promised, when the piece of paper was produced, errors in pricing and models were wrong, I had to tell them this or that is wrong. Not sure if they misplaced the information or simply did not listen to the customer.
When all was clear, I had to call 3 times (in 3 different days) to have them produce and e-mail me the final report.
The cosmetics of the report? just a piece of word text, no signature, no logo, no nothing...very, very unprofessional.
I finish here, I can not imagine the nightmare of having this people actually fixing the equipment or having to come back (after payment) to follow up fine tuning.
Certainly not happy. This incident happened in between Feb and March 2013.