My friend of 20 years is a local aromatherapist whom makes quite large purchases from this establishment. I was asked to accompany herself which I agreed. The company had outside parking for customers which was quite convenient. The premises was absolutely beautiful and what caught my eye was the stunning door at the entrance. As we entered, the aroma of essential oils instantly come at you. We made our way to the beautiful showroom which housed all the products this company had to offer. From essential oils, raw materials, bath salts, clays, skin care products, packaging and more. I was quite surprised such an establishment such as this was located within this vicinity. We were served by the sales consultant at the front desk who's fantastic customer service and wealth of knowledge of the products further added to our experience. As we waited for my friend's order to be picked from downstairs? (From my understanding the premises had a warehouse located beneath the showroom), a staff approached the front desk. I was quite shocked at the foul language used and mocking of the sales consultant. I found that the management was quite rude, invasive and unprofessional. The sales consultant whom had served us was seated behind desk while staff was publicly yelled and sworn at. In my opinion, this "management" was the wrong representation of the company on so many levels. Never in my years have I come across such a shocking experience. The sales consultant continued to serve us with a smile and I must say I was extremely proud of the service had offered us. As we made our way to the stairs, the management was standing near the reception desk having quite a loud discussion which I found to be extremely inappropriate and foul language was used again. I strongly advise the companies management to take into consideration of implementing procedures from prohibiting such. This is unacceptable and should not be tolerated.