Terrible service and attitude. My experience here on the 12/1/2013 was the honestly the worst experience I have ever had at a restaurant. We went to the New Turtle Den with my parents as a family outing. Firstly my father was served apple juice instead of apple cider and after trying to figure out why they refused to show us the bottle it can from or acknowledge it wasn't apple juice. Then after 30 minutes they ask for our order and tell us they have no San choi boi (as staple in any western Chinese restaurant). We order what is left at 8pm on a Saturday night and have to wait 45 minutes for 2 of our 4 mains to be served. Upon serving we ask where the other 2 are and we are told they are coming. We follow up 2 times and after another 45 minutes we still don't have the other 2 mains so decide enough is enough and approach management to tell them we are leaving. We pay for what we did get served and complain. Management basically told us that the fact that we didn't get the meals was partly out fault because we didn't continue to follow them up about them. No apology for spoiling our night at all. Reflective of the terrible service. Never going back and would suggest no body exposes themselves to such bad service!