I had an awful experience today because of the reception staff. I fasted last night since 10:30 pm to have my blood test done. I came to the Centre at half past eight in the morning. I told the reception staff that I came for blood test, I gave the staff my medicare card and just told me to have a sit and my name will be called. I asked staff how many doctors on duty and how many clients before my turn. Staff replied "there are 3 doctors and 24 patients ahead of you. I thanked the staff and sat down. After couple of minutes I approached the staff asking politely if there is anyway that I could see the doctor because I was fasted since last night and if I will wait for 3 or 4 more hours I might collapse. Staff replied in a snobbish tone " I can't do that". I had no choice than to sit down and wait.wait and wait. After 2 hours I approached staff to ask how many more patients before my turn. Staff said 11. I sat down again and after another hour, I asked again and staff Said 5. I sat down and waited again. At long last around quarter to 12 my name was called by the doctor. and I was very thankful for that because I was having headache and felt weak because of hunger. Doctor said to me, You did not have to join the queue, You've got the form, you should have gone straight to pathology. I told the doctor that this was my second time and I do not know the protocol here. "your time has been wasted for waiting" the doctor said.. I told the doctor that the reception staff asked me to join the queue even I told them that I fasted since last night. Doctor took me to the reception area and asked the staff about the misunderstanding. Staff said they asked for any form which staff did not ask from the time I came this morning.
I was having headache, felt weak and upset at the same time.
Doctor was very nice and even apologize to me instead of the reception staff.