If I was requested to rate this medical centre as a service provider, where 10 is excellent and 1 is very poor, I could only offer a 2 at best,
Sunday 18th May 2014, 0900, arrived at Modbury Medical Centre to fine a cue of people lined up from the reception counter to the entry door, on duty was one reception staff who was answering phone calls and booking in people wishing to see the doctor. Once we reached the counter and as expected judging by the number of people already seated, we were told that there will be a very long wait, only two doctors on duty and 32 people ahead of us. No additional doctors were scheduled to start work until after midday, and the reception staff didn't seem to sure on that either. The service from the actual doctor was excellent,
I think what let's this centre down is the actual management not the medical or reception staff. Management are probably to concentrated & busy looking after Primary Health Cares share dividends and not concerned enough about rostering on enough staff and doctors capable to successfully run a practice of this size. It's no wonder the practice seems to have a high turn over of doctors?