I have 2 Prados which I have serviced at Northpoint Prospect. For longer services I choose to use a loan car which is most satisfactory. For shorter services I use the booking system which gives me an appointment time and I read the paper in the waiting room; usually takes under an hour. You get a good feel for a place when you become a fly on the wall, listening to the way they handle customer queries, complaints, deliveries; even the way staff talk to each other, mechanics etc. They all seem to get on well, are properly trained, and don't get flustered. No one likes forking out money for services, but given the importance of keeping our vehicles in top running order, I feel they represent good value and are friendly to go with it.