I bought a 2008 Toyota camry Alties 6 months ago and it needed a major service and I preferred to get the service done from a reputed authorized service center, So I have booked my vehicle into the Prospect Northpoint Toyota Service Centre to get it done.'
They advised the major service includes full car wash and vacuuming of the interior. I also requested the CS person to change the parking lights with a new set which I have purchased from other store. After the service is completed I paid the bill($550) and had a glance at the car before I drove away.
I realized the car wash and vacuuming is not done at all and the parking lights are not changed. I took it to the notice of the customer service person and they recklessly said sorry and grabbed the keys and advised me to wait for more time. After 10 mins the keys are handed over to me again and CS Rep advised that the car is washed and vacced, but the parking lights which I have provided doesn't suit the car at all.
I was shocked of their words because the person who sold the lights advised me it will defiantly fit to the cars. Anyways with bit of disappointment I took the keys and opened the car doors and found the car is not Vacuumed at all, And also noticed the next service date on label is totally different from the date on bill( If created a whole confusion in my mind regarding my next service date because as its my first car and was not entirely sure which is the correct date and reading). And they also missed to give back my car user guide back.
When I bring this both issues again to the notice of CS REP, they reluctantly admitted that they are having issues with the car washing people and also I need to come back the next day to collect my book as the service center is closed for the day. Finally regarding my parking lights I took the car immediately to the nearest mechanic and they assembled the same lights with in 2 min.
This is not the way they treat their customers providing with information at various incidents and promising the words which they cant keep up to . I had a very bad experience the first time itself. Never ever go to their service center again.