Used these folks to move to Sydney 9 months ago. No issues that time but used them to move back to Brisbane last week and had a NIGHTMARE!
Booked to move on Tuesday, called me 2pm the day before to say it would be Wednesday morning (ended upp not needing the hotel I had booked and couldn't cancel due to the late notice given). Asked for an eta on delivery and was given 24 hours after pickup.
Guys turned up on Wednesday and the driver said delivery would be Friday (I had also booked with the office for them to prep wrap my new couch and the movers weren't aware of the request) - called the office after collection and told them I needed the delivery as quoted for 24 hours and was told all was fine for the following day but in the afternoon.
Called again the next for an eta and was told 4-5 hours at 9.20 by the person I'd booked with and dealt with all the way through).
Called again at 3pm and was told a few hours The driver called me and was upset because their boss had told them to deliver that night and it was unsafe (strange for the driver to call not the management I had been dealing with). I called the management and was assured it would be that night. I queried it as the driver had seemed upset and management told me they were in charge not the driver.
The management called back at almost 5 and told me it would be the morning. No apology, I had already explained I had a pregnant partner and family in the house with no beds and they didn't care. I asked what they would do with the price and they said I was over from their quote anyway so they just wouldn't charge extra (first I had heard of it). I said I wasn't happy with the service as it appeared their drivers knew it would always be a Friday delivery and they had told to me 3 times over 2 days and left me with no time to organize my family - they didn't care. When I asked how their driver knew it would be Friday and Wednesday morning and management didn't they responded saying well they are just the guy in the office - bit of a flip from "I'm in charge not them"
I emailed a factual breakdown of the service I had received and registered my complaint. The next day the truck turned up and the staff apologized but said until I called management (the person who didn't care) and pay then I would not get my furniture unloaded. I called them and advised again I thought the service was poor and they should have called me to discuss my concerns - they told me that I obviously had too much time on my hands in response to my complaint (amazing how much time you have sitting in a house with no furniture for 2 days). Very rude and advised they would not respond to my complaint.
In a nut shell - the guys moving the stuff were great, friendly and professional and the management was unprofessional on many occasions and was rude when I provided them with the professional courtesy of saying I was unhappy with their service based on their misinformation and I didn't even get an apology. I don't review anything but you'll find this review anywhere you're able to review companies as the only recourse I was left with from this horrendous ordeal.
Don't use this company if you want any kind of service other than "we'll move as we want to and not honor the quote given".