OPEN TODAY: 8:00 am - 10:00 pm
Mon 7:00 am - 10:00 pm
Tue 7:00 am - 10:00 pm
Wed 7:00 am - 10:00 pm
Thu 7:00 am - 10:00 pm
Fri 7:00 am - 10:00 pm
Sat 8:00 am - 10:00 pm
Sun 8:00 am - 10:00 pm
print
  • To Norwood Village Medical And Dental Centre

Affordable | Accessible | Health Care

Reviews of Norwood Village Medical And Dental Centre

Review guidelines

All reviews and comments are screened by our team of moderators who work around the clock. We publish, reject, edit and remove reviews and comments at our discretion.

We accept reviews and comments which appear to be legitimate, honest and based on first-hand experiences with businesses.

We reject reviews and comments if they:

  • Don’t appear to be based on a genuine experience.
  • Contain swear words.
  • Contain offensive or derogatory material (including anything racist, sexist or homophobic).
  • Falsely or unjustly damage someone’s reputation.
  • Contain allegations of medical malpractice.
  • Contain allegations of illegal activity.
  • Contain allegations of food poisoning.
  • Are written by a business owner about a competitor.
  • Are based on rumour or second-hand info.
  • Include details of a current court case.

Our decision to reject a review or comment is final and no further correspondence will be entered into. Read our complete review guidelines here.

  • rajimataz Newbie   1 review
    The rating is barely half a star. If I could give less I would. I personally have only gone to this clinic once and saw a doctor who literally made me feel like I was wasting their time. It was a weekend and I could not get into my own doctor. I have also been there with friends who had to wait over 2,5 hours to be seen and have felt that have been treated exactly the same. I get the feeling these doctors are not happy working there as the GPs leave early regularly when there are patients to be seen. Friends of the reception staff or doctors get to jump the queue. This clinic is a money making business. Processing centre that just wants the money.

    1 day ago - 30/08/2014

  • NFGClinic Newbie   1 review
    NFG clinic! I was in a hurry this morning and have not visit this clinic for a few years so did not see the sign Dr's reserved car park due to the tight and awkward parking space. When I went back to the car park found there were four cars parked out of the designated parking spaces and they have blocked my car in. I went back in realising that I parked in the Dr space I apologized to the staffs asking them if they could move one car back by 1metre i could drive over the curve and get out. I wait for another 1 hour and the management staff came out to told me off for parking there and said that there is nothing they will do for me and my car will be blocked in until their closing time at 10pm. I had to catch a cab home and I called the clinic two hours later asking them if possible to call me when the car was free so i can get my car out but the response was we don't really give a s**t! we will not going to do anything. In reflection this was suppose to be a clinic for the sick and needy! This where we go to seek helps! I just can't get over how a medical clinic could treat me as a patient in this manner! i guess this another symptoms of a profit driven clinic where money came first, Dr's and then patient.

    4 months ago - 01/04/2014

  • Erika Both Newbie   2 reviews
    There are a couple of excellent doctors. But the practice management and reception staff are completely incompetent.

    The clinic can't tell you if your blood results are in over the phone, you need to come in and book a visit to medicare for each visit. My results weren't printed so when I went in for the second time, I was billed again on the same say for the exact same service!

    The staff at the front can't be any less empathetic or more rude. There is a running joke that the job description must read: rude, dismissive, uncaring person needed for very busy medical practice.

    I have waited there for an appointment for over 2 hours, late at night, with a hysterically crying baby in pain. Not one of the many doctors, nurses or receptionists who walked past offered a quite room, a drink of water or even an empathetic smile. Actually a few glares due to the noise! And each time I asked at the desk how long I still have to wait, I was rudely told they cant guess how long it will be, I just need to wait.

    It is not a pleasant experience to attend this medical practice. This is a money making business. Not a place where real medicine is practiced.
  • Anna Koetz Newbie   1 review
    Horrible place. I've never actually got to see a doctor as the wait times are horrendous and the front staff are horribly rude. I stood there in the queue while holding my 3 year old daughter, who was writhing in pain, and no one cared whatsoever. I stood there for 20 mins just to get to the counter! There were also some very old patients who had to stand the whole time as well. When I eventually got to the reception, those staff kept chatting, ignoring me holding my daughter.
  • kate_juv Newbie   1 review
    All the doctors I have seen here (3) have been lovely and friendly.
    The reception staff however I have found to be generally rude and unprofessional. The two today had rude phone manner and gossiped about the people on the phone while I waited for them to finish chatting (I have a broken leg and was there to get pain relief). While I was talking to one of the reception staff chewed gum and played with it at the front of the mouth. I'm surprised it didn't fall out on my paperwork.
    I tried to make an online written complaint to Primary Health Care Limited but they didn't have an email address.
    Generally good if what you need is quick and easy.

    7 months ago - 15/01/2014

  • Mesa00 Newbie   1 review
    This place has seriously aggravated me. I went in to get a referral for a specialist, they stuffed it up, so instead of paying $60 for the specialist I had to pay out $185. I went in for a renewal of a prescription, they wouldn't put me on the tablets - the pill is quite simple?! Instead I got a prescription to stop my menstrual cycle but does not prevent pregnancy at all. I was told to come in at 1030 on Sunday to see the doctor who referred my ultrasound, after waiting 40 minutes I was told doctor wasn't coming in which meant going to the back of everyone else - a wait time of over an hour. Another time I went in, waited 20 minutes, saw a doctor who then said they couldn't see me because they don't work in that area and so I had to wait another 30 minutes til a doctor who did specialise in that area could see me. After spending above $100 in gap fees and seeing 4 doctors at this clinic in 1 week, I'm beginning to think of this place as a joke. There's no understanding and it's very disheartening. After this last time, I don't believe I will go back again. I will make appointments to see doctors during my work hours and take sick leave, it's really the only option I have that will make me feel valued.
  • expat1 Newbie   1 review
    think some comments are a bit harsh! Been here 5 years, cant get a regular GP, which is poor really, so use Norwood when i need to. the doctors ive seen are pretty good, genuinely caring and pushed for time. OK, you wait some time, but it beats NOT having any doctor at all! the main issue is some Dr's see more patients than others, is this efficiency, greed or are some doctors more "thorough"??

    9 months ago - 11/11/2013

  • James Ada0 Newbie   1 review
    Came in at 7, waited for two and a half hours. Got told there were 3 doctors on but at 9:20 was told actually there is only one doctor and that the others had "left early" and that all the patients weren't going to be seen.
  • Walnutpotato   3 reviews
    I never bother going here unless I simply need a prescription or a medical certificate. I have been going here for some time and seen numerous doctors yet have not found ANY of them to be helpful in any way.

    I am disgusted in the way the doctors here treat patients here. It's more like a business than a doctors clinic and even then the customer service is shocking. The reception team are all rude, short tempered and seem to all hate their jobs. They treat you as is you're hassling them. I always feel as though i'm walking on egg shells when I make a request and they have to do something that will take them an extra one minute out of their time - even though its in their job description and they're getting paid to assist patients...

    How is it that when I feel horrible, faint and sick i'm in a far better mood than any of the reception staff are? Also, there is no chance to make personal rapport with any staff member as they don't bother to remember you and they think of you as an annoying number in queue that is giving them more work to do.

    Actually, the reception staff aren't rude to absolutely everyone. If a reception staff's friend visits they get all chirpy and are more than happy to bump their friend to the front of the queue - even if you've complained about waiting for over three hours and feel like you're going to faint. There's no way they can possibly make you see a doctor any faster because they cant bend the "rules" for a random sick person, only for a friend it seems.

    I can't begin to explain every bad experience with this business because I would be here all day, yet I hope this information inform's readers of this clinics lack of values and good service. If you are sick and need a medical diagnosis not just a certificate, don't bother going to Norwood Medical Clinic, that is unless you want to: leave the clinic with only the information you already knew, be treated horribly by staff, wait for up to four hours only to be seen for 20 seconds, feel devalued as sick person trying to seek medical assistance.

    10 months ago - 19/10/2013

  • Kakarot Newbie   1 review
    I have attended this clinic many times since they opened years ago.. & each time I hoped that the last time I went was just a bad day for staff.. Sadly every doctor I have ever seen there has been rude to me, talked down to me, & on one occasion while being examined the dr complained they had not eaten their lunch as they were so busy! I found it unprofessional.. I was horrified & disgusted & only go to this clinic if it's a last resort.....

Medical Centres

Specialisation

Family Practice Medical Centre General Practice Physiotherapist Doctor X-Ray Podiatrist (Foot Specialist)

Services/Facilities

Emergency Service Walk-in Appointments Off-Street Parking

More Medical Centres near Norwood, SA

© Copyright Australian Local Search Pty Ltd Privacy Policy Staff Guidelines Terms & Conditions View mobile site