I never bother going here unless I simply need a prescription or a medical certificate. I have been going here for some time and seen numerous doctors yet have not found ANY of them to be helpful in any way.
I am disgusted in the way the doctors here treat patients here. It's more like a business than a doctors clinic and even then the customer service is shocking. The reception team are all rude, short tempered and seem to all hate their jobs. They treat you as is you're hassling them. I always feel as though i'm walking on egg shells when I make a request and they have to do something that will take them an extra one minute out of their time - even though its in their job description and they're getting paid to assist patients...
How is it that when I feel horrible, faint and sick i'm in a far better mood than any of the reception staff are? Also, there is no chance to make personal rapport with any staff member as they don't bother to remember you and they think of you as an annoying number in queue that is giving them more work to do.
Actually, the reception staff aren't rude to absolutely everyone. If a reception staff's friend visits they get all chirpy and are more than happy to bump their friend to the front of the queue - even if you've complained about waiting for over three hours and feel like you're going to faint. There's no way they can possibly make you see a doctor any faster because they cant bend the "rules" for a random sick person, only for a friend it seems.
I can't begin to explain every bad experience with this business because I would be here all day, yet I hope this information inform's readers of this clinics lack of values and good service. If you are sick and need a medical diagnosis not just a certificate, don't bother going to Norwood Medical Clinic, that is unless you want to: leave the clinic with only the information you already knew, be treated horribly by staff, wait for up to four hours only to be seen for 20 seconds, feel devalued as sick person trying to seek medical assistance.