Been there 3 times. 1st time overcharged for cold pizza. 2nd time - an hour wait as they forgot to put order through. 3rd and last time: was told off - by the staff. I put a phone order in at 7:15pm. Given 30 minute pick up time, no worries. walked in to collect at 7:50pm. walked in and was asked for my order name which I gave. Stood for 15 minutes waiting before asking at 8:05 if my order was ready. The management looked at me and asked why I didn't tell them I was there I explained I had been asked for my order name by the staff - staff then said they were on the phone and bad luck they couldn't do anything about it. By far the worst customer service and take away food experience I have ever encountered.