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Octopus Travel are abysmal. I have a long litany of complaints from the terrible experience with them. Firstly, their back office is in the UK and all their billing comes from there so keep in mind right away you'll have a foreign exchange transaction on your credit card even though you think you're paying in Australian Dollars to an Australian company. Secondly, they can't book correctly. I have had problems with the hotel I stayed at because Octopus used the booking coderead more
I have just come back from overseas. Octopus travel booked my room on behalf of a travel agent. I travelled with 2 children - 14 and 8 year old. The first room was a tiny room with a double bed and we were expected to share. I complained bitterly at reception and thankfully they gave us a bigger room. On the way back we stopped in Hong Kong andread more