Just a brief note to say thank you for the great job your company performed at my home recently. When faced with a blocked sewer, our local plumber indicated that the job was too much for him to handle and recommended that we look for a company that could not only clear the blockages but who could also re-line the pipes where they were damaged and blocked by tree roots.
I made a request for a quotation via your website and within minutes I received a telephone call to arrange a suitable time for an inspection. Soon after I received a confirmation email listing details of the plumber who was booked to complete the inspection.
Matt arrived as arranged and carried out a step by step investigation and showed me the problems we had via his sewer line camera. He used the locator attached to the camera to pinpoint the exact positions where the blockages had occurred. I usually seek several quotes for work as expensive as this but Matt explained the situation so well that I had confidence to join your Home Protection Plan and accept the fixed price for the work required on the spot.
Phil and the team arrived as promised next morning and again took the time to discuss exactly what they were going to do and how it may affect us during the day. Without exception, all the crew were courteous and treated our home with respect. The work required Phil and his team to walk through our home and each time they covered their boots and suitably protected the floor where they were working. Matt arrived again later and completed the high pressure pipe cleaning.
Even when things didn't go to plan, Phil and the crew maintained a cheerful demeanor and took the time to explain the situation to me. We were constantly updated at each stage of the job and our home and yard was left in a neat and tidy state at the conclusion of each day. When the repairs were complete Phil showed me the results via his sewer line camera and the pipes look like new inside following the high pressure cleaning and subsequent lining work.
Once the repairs were complete, Martin and his landscape team arrived and performed a magnificent clean up and remedial job in the yard. Again Martin and his crew kept us informed of their progress and left the yard in great shape.
I am an electrician by trade and have been associated with the building industry for well over forty five years. In recent years we have had extensive renovations and extensions done on our home, however I have never witnessed a more professional team of tradesman and based on the work performed at our home, I would have no hesitation in recommending your company to anyone requiring the services you provide. Many thanks to Matt, Phil, Martin and all the people involved for a job well done.
CUSTOMER TESTIMONIAL POSTED BY BUSINESS