Omega Service Solutions

OMEGA PLUMBING

Plumbing
Thornleigh, NSW
OPEN TODAY: 9:00 am - 5:30 pm
Mon 7:00 am - 3:30 pm
Tue 7:00 am - 3:30 pm
Wed 7:00 am - 3:30 pm
Thu 7:00 am - 3:30 pm
Fri 7:00 am - 3:30 pm
Sat 7:00 am - 3:30 pm
Sun 9:00 am - 5:30 pm

If you need professional plumbers who turn up on time, communicate clearly and clean up afterwards, Omega Plumbing services the Sydney area 24/7 - Call now

For fast, same day service for all your plumbing needs in Sydney, you'll be delighted with the great service, up-front pricing and rapid response you receive from Omega Plumbing.  

Already trusted in tens of thousands of homes across Sydney for over 20 years, you can read more about the great Omega Plumbing Guarantee and hear from our other delighted customers at www.omegaplumbing.com.au

Call now 
Additional Information
Contact 24 hours
Payment Options
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Services

Plumbing

Service Options

Burst Pipes Leak Detection Overflows High Pressure Jetting Jet Blasting Leaks & Flooding Gas Connection Inspection Hot Water Systems Toilet Repairs Gas Fitting

Registration Details
  • ABN 70 003 332 312
  • ACN 003 332 312
Brands
AquaMaker AquaMax Dux Rheem Rinnai Solahart
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Reviews of Omega Service Solutions

  • So easy to use with on the spot quote. They had rectified our issues with minimal hassle. Simon was particularly friendly, even when we had to call him out a second time with concerns, he came straight back out to reassess the situation. We have not had any issues since.
    • Hi Vivian,

      Thank you for the great feedback! We look forward to providing you with assistance in the future, if you ever need!

      Warm regards,
      Omega Management
  • Amazing service. The technician went above and beyond and spent a lot of time fixing the problem and was very knowledgeable. They were on time, honest and reliable! I definitely recommend using Omega Service Solutions.
    • Hi Megan,

      Thank you for the fantastic feedback! I'm glad you had such a great experience with Omega and I shall pass on the feedback to everyone involved.

      We look forward to being able to assist you whenever you need again in the future.

      Kindest regards,
      Omega Management
  • Ronnie was very polite and professional, he phoned me to let me know when he would arrive and was on time. Both he and Damian kept me informed and explained everything so that I could understand what they were doing and put my mind at ease. Highly recommend to anyone needing plumbing work
    • Hi Guling,

      Thank you for the fantastic feedback! I'm glad you had such a great experience with Omega and I shall pass on the feedback to Ronnie and Damien.

      We look forward to being able to assist you whenever you need again in the future.

      Kindest regards,
      Omega Management
  • Although the estimated cost was of concern to me, but I sensed the professionalism with which Lachlan and his team displayed evidence of the problem and the best way to solve it. The following service was expedient, efficient and effective including the restoration of the grounds. True to their word they were also considerate of our pensioner status.
    • Hi Alex,

      Thank you for the great feedback! We look forward to providing you with assistance in the future, if you ever need!

      Warm regards,
      Omega Management
  • I had a leaking pipe and Omega were very quick on the job because the water meter was spinning.
    Thank you so much Omega.
    • Hi Carmen,

      Thank you for the fantastic feedback! I'm glad you had such a great experience with Omega and I shall pass on the feedback to everyone involved!

      We look forward to being able to assist you whenever you need again in the future.

      Kindest regards,
      Omega Management
  • My hot water system was clearly at the end of its days with steam coming from the top and water pouring down the sides. I called Omega and they sent a couple of technicians out to assess the problem. They provided me with a few different options for a new hot water system. George came out that same afternoon and installed the new system and I had hot water again by the evening! I was very impressed by the professional nature of George and the other technicians as well as Omega in general. I received a follow-up phone call the next day to make sure everything had been done to my satisfaction. I would highly recommend Omega to anyone with plumbing or hot water issues.
    • Hi Lisa,

      Thank you for the great feedback! We look forward to providing you with assistance in the future, if you ever need!

      Warm regards,
      Omega Management
  • I just had Omega come out to my apartment to fix some ceiling ventilation issues that I was having.Paddy Brandtman & Tom were punctual,professional & covered my issues to the highest level of my satisfaction.I was a lifetime member before they came out for my electrical needs today (had plumbing work done prior) & would have no hesitation in recommending them for any plumbing/electrical works that you may need done...Impeccable customer service which is somewhat of a challenge these days to find!!!Love this company!!Thanks Omega & thanks Paddy & Tom!!!
    • Hi Karen,

      Thank you for the fantastic feedback! I'm glad you had such a great experience with Omega and I shall pass on the feedback to Paddy and Tom!

      We look forward to being able to assist you whenever you need again in the future.

      Kindest regards,
      Omega Management
  • Our hot water system stopped working on a cold morning and we were desperate to repair the same. Contacted few plumbers but at the end decided to go ahead with Omega.. I was satisfied from the initial phone call till the end of the task. The plumber seems to know what he was doing, offered us with few options which made it easy for us to make a prompt decision. The cost is reasonable compared to other over priced services provider but the customer service is well worth. I was really impressed when I received a follow up call at the end of the day. Will definitely recommend Omega Services to friends.
    • Hi Manzur,

      Thank you for the fantastic feedback! I'm glad you had such a great experience with Omega and I shall pass on the feedback to everyone involved.

      We look forward to being able to assist you whenever you need again in the future.

      Kindest regards,
      Omega Management
  • I recently had Omega fix a leaking underground pipe and was impressed by their friendliness and proffessionalism. They completed the job quickly,tested all the pipes and were a pleasure to deal with.#reviewtowin
    Review to win highlight
    • Hi Peter,

      Thank you for the great feedback! We look forward to providing you with assistance in the future, if you ever need!

      Warm regards,
      Omega Management
  • Good job . And fast service . Very frendly and informative engineers . Helpful .. thanks
  • My hot water system start leaking call them very fast and reliable service friendly staff very happy with thier service thanks
    • Hi Amarjeet,

      Thank you for the great feedback! I will pass this information on to everyone involved.

      We look forward to being able to assist you whenever you need again in the future.

      Warm regards,
      Omega Management
  • Paddy B was on time, polite and knowledgeable. Did what I asked at a reasonable price and answered my questions.
    • Hi Chris,

      Thank you for the great feedback! We look forward to being able to assist you whenever you need again in the future.

      Kind regards,
      Omega Management
  • Aaron B. was pleasant , on time and did a thorough job. Would use this service again.
  • Since I began using Omega 4 years ago, I have found them firstly, to be very reliable and secondly, very professional both with plumbing and electrical. With particular regard to electrical, Paddy has been terrific. Reliable, professional, polite and friendly.
  • Extremely professional, friendly and on time. Explained the issues really well. We will definitely use again.
    • Hi BaulkhoLocal's,

      Thank you for taking the time to provide us with the great feedback! We look forward to being able to assist you whenever you need again in the future.

      Kindest regards,
      Omega Management
  • Be careful, we contacted Omega for a new hot water system, and not only did they charge $45+GST just to give a price (they do not quote on the phone), but their price was SIGNIFICANTLY higher than other companies we contacted. Even after paying $45 we were not given a written quote, and despite emails and phone calls to follow up we could not get back in contact with them. Despite a so called 24 hour contact number, they told us the "technicians" that do the quotes are only available from 3.30pm to 8.30pm and would call back the next day (which they never did). As my experience led me to believe they are not reliable or trustworthy, and have terrible customer service.
    • Hi Simon,

      Thank you for the review. I am very sorry to hear that your experience with us was disappointing. We take pride in making our customers happy and I hope we can do the same for you. If you could call me on 0418 229 178 I will personally look into the matter so we can discuss a resolution.

      I look forward to hearing from you Simon,
      Ian
      Marketing Manager
      Omega Service Solutions
      Quality Service is Our Passion
    • Hi Ian, we spoke over a week ago, and you said you'd refund the call out fee - but I had to fill in a special form you were going to email to me. Unsurprisingly, I'm still waiting for you to email me the refund form!! Most businesses when faced with such a situation would just process a refund. Just another example of why Omega is not customer focused and in my opinion.
    • Hi Simon,
      My apologies. Can I ask you to contact Matt directly on 9875 4260 and provide your email. We will email the form to you immediately and arrange a refund directly after that. I'm afraid the form is part of our process. Again my apologies this has not been sent to you.
      Regards
      Ian 0418229178
    • Omega have now kindly arranged a refund of the quote fee. Whilst not a great experience initially, they handled the complaint well. I'm happy now.
  • Despite the short notice I gave, Tony from Omega turned up early. Rapidly identified the problem and provided advice on options to rectify. He was professional, polite and efficient
  • As someone said below, Omega is not the cheapest but the service IS excellent and I always have confidence that the job will be done correctly. Lachlan is professional, knowledgeable and personable. Highly recommended!
  • I had quite extensive work completed by Omega few weeks back and following issues with the Sydney Water main sewer again over the weekend called Omega and asked them to come and check the work they had previously completed just to make sure all was ok - Lachlan arrived first thing Monday morning and checked everything without charge. Yes, Omega is more expensive than the local plumber, however, the level of service provided is always fantastic. Lachlan is pleasant, explains everything to you, wears protective shoes in the house, etc. Thanks Omega.
  • Great service. Called late on Friday and the first technician was here on time at 7.30am Monday morning. Problem sorted and new hot water tank installed that morning. Not the cheapest, but excellent service and good value.
  • very professional and helpful, Kept me informed of progress throughout job. a satisfied customer
  • Professional and fast service. Satisfied customer. Will use again.
  • I had a major plumbing job with multiple problems to fix. The professionalism, expertise and diligence of Mark Currey and colleagues from Omega Services was second to none in ensuring an efficient and effective service was provided to resolve all issues. Thank you Mark and the team.
  • We needed an electrician to fix a light switch. I decided to call Omega Service Solutions being one of the electricians I had on a fridge magnet which I'd received in the mail.Aron and Sam were able to oblige by arriving almost straight away and completing the work in an efficient and professional manner. Many thanks.
  • We required some electrical work done at our home. Matt from Omega Services was great. He went over and above ensuring that we had hot water on what was a very cold day and completing the other electrical work as well. Very grateful.
  • BE WARN!! Absolutely ridiculous, charge me over $200 for tightening the screw. I don't know how they get all this good rating. I would be better off with a independent plumber.
    • Hi LWX,

      Thank you for the feedback, we are always striving to improve on the services we deliver. I'm disappointed we have not met your expectations on this occasion. I hope we can discuss the recent appointment you had with us and that we can come to a more satisfactory resolution.

      Please call the office on 1300 806 683, ask for the customer service department and you will get me.

      Kind Regards,
      Allan Ferguson
    • Hi again,

      Unfortunately we haven't heard back from you regarding our response above. We still cannot match this review to any job or customer in our system.
      If you still feel that we did not deliver on our high standards of service, we would appreciate the opportunity to rectify and/or discuss a refund.

      Please call the office on 1300 806 683 or email us at reviews@omegaservices.com.au.

      Kind regards,
      Allan Ferguson
  • We had a small stain on our downstairs ceiling, Lachlan Bell from Omega Services came as promised on time and diagnosed the problem. He organised a tradesman to come and fix the leak. He came back to ensure the job was done to the companies satisfaction. Would definitely use this group again.
  • I needed an electrician to get the power back on in a house that had been vacant for several years. Aron and Sam from Omega came on time, and did a great job. The next day the lights had tripped off, and they managed to get back that afternoon to solve the problem. Efficient and very courteous, and I would definitely recommend Omega for any electrical work.
  • I called these guys because my hot water system didn't work. The person who came asked $230 + GST just to investigate the issue. The person was saying that if they find that something needs to be replace they will charge for that too. But they didn't say any estimated price. We just felt its quite unreasonable the way they are going to charge just to investigate the issue. We needed to send the guy back but this person charged us $50 for visiting us but cancelling the job.

    Then I called a direct contractor, they came for no fee and very honest, told that nothing wrong with hot water unit, I don't get hot water simply because its scheduled to work at off peaks and it has simply ran out of hot water deposit in the tank. They just spent 5min and charged nothing.

    Simple stay away.
    • Hi Paul,

      Thank you for the feedback, we are always striving to improve on the services we deliver. I'm disappointed we have not met your expectations on this occasion. I hope we can discuss the recent appointment you had with us and that we can come to a more satisfactory resolution.

      Please call the office on 1300 806 683, ask for the customer service department and you will get me.

      Kind Regards,
      Allan Ferguson
    • I guess your success will totally depending on how you run business being honest to your customers. Any business that tries to take advantage from customer's lack of knowledge of something will not be successful in the long run. For instance while I will not recommend your business to any one in my community (which is very large in Blacktown) and my friends, I definitely would recommend the individual contractor who was very honest to his customers. Even he doesn't have a big made up name as your business, he will secure more jobs for sure.
      I guess now you understand why I am not interested to even give you a call just to waste my time anymore.
  • Fernando called before arriving and showed up on time. He got the job done with no fuss at all and was really friendly. I've had a few jobs done now by Omega and they've been very good - they're pretty professional.
  • Chris M. visited our home this morning to have a look at a defective plug socket. As we have come to expect from Omega, he was on time, very friendly and professional and he quoted a reasonable price and arranged a convenient future time to carry out additional work himself. From this and past experience I highly recommend Omega to for both electrical and plumbing.
  • We had Patrick Matthews continue our job on a Saturday morning.
    Patrick and his apprentice were friendly and professional, they arrived on time and completed the work efficiently and left the site neat and tidy.
    I would be happy to recommend the anyone at Omega services.
  • Prompt, efficient, friendly and professional service.
    Lachlan Bell went out of his way to find a solution for us that was going to solve our problems and fit with our budget.
    I would be more than happy to recommend Lachlan for plumbing services.
  • As I am about to rent out an apartment I had to have a hardwired Fire Alarm installed. Mark came out, assessed my apartment, made recommendations and then gave me a quote. Booked in a time to return and complete the job (as there were no alarms in his van). Came back and quickly completed the installation. Very happy with the results.
    • Hi Cornest,

      Thank you for the great feedback! We are glad that you had such a great experience and we look forward to assisting you in the future.

      Kindest Regards,
      Omega Management
  • Bella.Blue Local Star 389 reviews
    Basically, we had a blockage which cost us $400 for them to locate the find.
    We were later told that it would cost a further $1,400 for some pipe section (underground about a metre deep) that the council either forgot to close properly (or was knocked out by nature) that caused the pipes to collect debris over time and therefore blocked the pipes. Then they added another $4,400 because apparently the piping leading out of the house to the main was broken (down where they dug a hole???). But of course it wasn't there fault - it was a tree root dangit!
    To further put pressure on us, they told us that the actual job was not $4,400 but $6,200. They then did the old car-sales-pitch: if we had the tree root cleared and replaced the pipes job by 5p.m. on that day, they would waive the initial $400 and $1,400 we'd already paid for the first two jobs, which would then bring the job down from $6,200 to extra $4,400. Thanks guys. How noble of you. To reassure us they told us another plumber would quote around the $6500 mark, so hey, you might as well go with Omega, because we'd already paid $1400 on the first two jobs, which they would waive if we stuck with them and paid $6,200 for all 3 jobs. Whereas if we were to switch plumbers now they guaranteed that we'd pay $400 + $1,400 + $6,200 = $8000.
    Not one to get ripped off, we called a local small scale plumber who services both the West and North Shore, explained the situation and heard them chortle in disbelief. Needless to say we went against Omega's advice and went with the genuine, small-time business. If I could rate Omega on the negative scale I would. If I could be bothered to go to ACA or if Today Tonight was still around I'd do that too. But all I'm saying is stay away from Omega. If they cannot be bothered doing the job they will just over quote. If they can be bothered doing it, they will over quote anyway. A really unethical business.
    • Hi Ella.Bee,

      Thank you for providing this feedback, we value every review being positive or negative. We have searched our job records and have been unable to identify a job that correlates with the information you have provided in this review.

      If you could please contact us via phone 1300 806 683 or email us at reviews@omegaservices.com.au so we can confirm your details. I hope we can discuss the recent works at your property and provide you with a more satisfactory resolution.

      Kind regards,
      Allan Ferguson
    • Hi again,

      Unfortunately we haven't heard back from you regarding our response above. We still cannot match this review to any job or customer in our system.
      If you still feel that we did not deliver on our high standards of service, we would appreciate the opportunity to rectify and/or discuss a refund.

      Please call the office on 1300 806 683 or email us at reviews@omegaservices.com.au.

      Kind regards,
      Allan Ferguson
    • Thanks Allan; I appreciate your concern. However we are no longer interested in using Omega and I will do my personal best to spread the word about its quotes and non-existent ethics.
  • Rang Omega to book an appointment to deal with two leaks in our bathrooms. Appointment was set for the next day between 12pm-2pm (I stayed home to be there for the appointment). At 2:30pm I received a call saying that they would not be able to make it that day, were already booked for the next day and so the earliest they could come out was Saturday. The staff who contacted me was not particularly apologetic. I told them I would contact an alternate plumber. Disappointing as the upfront service and call logging was quite good and we had used them in the past. Interesting that nearly 2 weeks later I've received two emails, one telling me who my service tech is going to be (for April 23) and one asking for feedback.
    • Hi TruefeedbackSyd,

      Thank you for providing this feedback, we value every review being positive or negative. We have searched our job records and have been unable to identify a job that correlates with the information you have provided in this review.
      If you could please contact us via phone 1300 806 683 or email us at reviews@omegaservices.com.au so we can confirm your details. I hope we can discuss the recent works at your property and provide you with a more satisfactory resolution.

      Kind regards,
      Allan Ferguson
  • We had receive a fridge magnet and when our old water heater sprang a major leak in a Saturday morning we used the magnet and called Omega. We were told up front that because it was a Saturday there would be an additional call out fee, which we were happy to pay. The guy arrived within the hour, assessed the situation and gave us a wide range of options from budget to extreme (installing solar hot water). The whole time the man was courteous (and took his shoes off at the front door!) and at no point did we feel pressured into a sale. We selected to replace the cylinder with another upon his size recommendations and he installed a temporary hot water cylinder so we had something to shower with over the weekend. They came out on the following MONDAY (yes the FIRST working day back!!) to install the new heater. They arrived at 7:45am, called before to let us know they were on their way and were done by 10:30am. We did not compare process however they seemed reasonable in cost.
    Extremely happy with this excellent company.
    If you get a fridge for these guys in your mail box I recommend putting it on your fridge, you will not be disappointed with their service.
  • Prompt service, turned up when they said they would. Very clear about costs especially call out fees etc. Did not proceed with repairs until the problem was explained and the costs clarified in a written quote. Our hot water was back on same day which was a great relief.
  • Did not fulfil appt. no call, no show. And I was home ALL day. I've just found a email from them sent early today suggesting I'd received service and would I leave a review for a technician. I even called Omega this afternoon to find out what was happening and they couldn't even find my appt. So in a word Omega is Useless. Complete waste of my time.
    • Hi Tori,
      Thank you for providing us with this feedback, without it we can not improve on the services we deliver.

      I am very disappointed to hear we have not met with your expectations on this occasion. If you contact the office I will certainly review your job and search for a more amicable resolution for you. Best contact is 9875 4260. Ask for the Matt The communications Manager and you will get me.

      Kind regards,

      Omega Management
    • Hi again,

      Unfortunately we haven't heard back from you regarding our response above. We still cannot match this review to any job or customer in our system.
      If you still feel that we did not deliver on our high standards of service, we would appreciate the opportunity to rectify and/or discuss a refund.

      Please call the office on 1300 806 683 or email us at reviews@omegaservices.com.au.

      Kind regards,
      Allan Ferguson
    • I already got electrical job fixed by somebody else, well before you got your act together. Please quit trying to get in touch with me, still! It's been months. Seriously no use to me and totally overboard.
  • These guys will do a proper job and do it right but they are cost to much for allot of services. Most plumbers will do the same level of work but charge less from my experience for most things . change a washer or fix a leaking loo shouldn't cost more than 80 - 100 bucks max or just fix it yourself two dollars for a outlet washer and maybe 15 bucks max for a new inlet valve kit which is %95 percent of leaking loo issues.... I have heard though omega a good for the bigger harder jobs like mains or things like that but I am sure most plumbers can do it also. Again convenience is the issue.

    I would suggest people get quotes first if they are happy to get it done a bit later on but save money..
  • The Omega team was very professional. Easy to talk to with no hard sell on recommendations. Will definitely use again and recommend to others.
  • Great Service again from the team at Omega
    In terms of what is different about Omega the main thing is knowing when they are going to turn up. I had no hot water last week cause my hot water service had split so I call Omega which I had used 2 weeks ago for a electrical issue which they fixed promptly, so I thought I would try the Plumbing side of the Company this time and I received the same Excellent service, they told me the price and within 2 hours had 2 guys come out and changed the old leaking system to a new one. I have finally found a Company that I can rely on for all my needs around the home I even signed up for a membership and got a discount and a free Drain inspection.
    Well done Omega
  • Great service from a professional team. They always turned up on time, got the job done efficiently and effectively, were professional and polite, cleared up after themselves, and communicated with us well as the job progressed. Great teamwork and special thanks to Mark C. for starting and finishing the job, coordinating the work and always being willing to answer our questions.
  • As usual we received the good service that we've come to expect from
    Omega Plumbing; this is the reason why we have been associated with the Company
    for many years. Damien did a great job; well done.
  • I was impressed by, firstly, the punctuality, secondly the competence and thirdly, the lack of 'hard sell'. This is why we signed up for the gold membership.
    Best wishes
    - Denis
  • I have dealt with Omega Plumbing on several occasions over the years and the experience has always been good. The plumbers have always been courteous and efficient and got the work done without any hassles and in a most professional and efficient manner. In addition the work has always been done properly without any need for remedial action.

    Really terrific with the last lot of work that was done. They took the time to help me with decisions that had to be made and made all the arrangements and obtained the taps, shower heads and towel rails. Nothing was too much trouble. This was not a case of anything being too hard or difficult but simply a friendly and understanding approach and it was a pleasure to deal with them. Likewise the plumbers that attended to do the work were also very good at their job and had a professional and friendly manner. It was the attitude of these people that impressed me. There was no pressure and they just got on and did what they had to do with no stress or worry for me.
    Thanks again
    George.
  • Great service. I appreciated being able to book on-line. The technicians were knowledgeable, friendly and the job was completed on time.

    Kind regards
    Jane
  • Omega sent out their electrician to our home to carry out our Electrical work. He is a impressive professional who communicates well with the customer and his work is faultless. He is a credit to their Company and their Brand. I would highly recommend him.
    Thanks again
    David Uys
  • I am very happy with the service provided by Omega. I found them very knowledgeable, and I welcomed their explanations regarding the work they did and what was needed to be done. Omega was efficient and clean in their work. While I appreciated their professional manner, I also found it refreshing to find someone with personality and conversation. They represented Omega very well.

    I will use Omega again and I am very happy to recommend Omega to my friends.

    Regards,
    Janet
  • Came on Friday to fix leaking taps in our unit. Was really professional and the business like manner they showed me was really impressive. I wont hesitate to recommend Omega plumbing to my friends. Regards.........tess

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