kanggaa  Newbie   1 review

worst of the worst. bought 10 vouchers. been 7 months now n havent had a single massage.extremely dissapp wid da poor service.given 3 app after 100s of times of calling/texting/complaining......one was cancelled by them, 2 times the therapists never turned up...without notifying me. in da end i contacted groupon n asked for refund.thank god theyr so helpful n was told will b given full refund in few days :)).

jjgirl  Newbie   1 review

Terrible experience. Do not use them. You paid them and do not give you anything in return.

AllaD  Newbie   1 review

The worst service ever. When finally after them not responding to my calls or smses for a long time, I booked a massage, they never turned up and never responded back! Don't use them!

bbrony  Newbie   1 review

I had twice booked appointments, both times let down. No reply from them despite many attempted phone calls, messages and emails. unbooked did try to get reply but they no longer handle this business.
I am going to report them. I would like my money back

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  kanggaa Newbie 

  did u manage to get a refund ?coz u can accordin to consumer law. i got mine from groupon (da website i bought da vouchers from)

  10 months ago - 16/08/2012

  REPORT

JodieMB  Newbie   1 review

DO NOT BOOK with these guys. Waste of time and money. Like others have said they do not turn up and you can not get hold of anyone on the phone. I waited and wasted my morning off they did not turn up for a 2 hour massage and did not call. Could not get any explanation as no one answered the phone. I have 2 Cudo vouchers which appear useless now. Unfortunately I am now not impressed with Cudo and have been a fan of theirs for other purchases. NO Stars but it wont let you do that !!

Carolyn Hempel  Newbie   1 review

This company deserves NO stars. How pathetic they are. I would not recommend to anyone. Bought voucher for a wedding present. Three Saturday's In a row we had a confirmed booking for two therapists for two hours. We waited all day for them. Each time they were a no show. No call no answer to the endless calls we made. We were offered extended time each time they rebooked us. Now we are up,to three hours each of no show no relax not happy massage. I am going to consumer affairs. This is ridiculous service and should not be allowed to continue letting people down repeatedly. I wish I had seen this review site, I never would have booked. I hope they are forced out of business!!!, we are furious with them! I will be demanding a refund!!! And WILL get it!!!!

beanz63   2 reviews

Cant believe it after all i went through with trying to book a massage and finally got a cudo credit, i had a sms on Sunday from them saying to call back to book in a massage after 2 1/2 months and that i should call them to book and once again they will not respond to missed calls and sms that why should i use my money to call them. i just sms back saying sorry its already been cancelled. they couldn't even get the cancellation right.

Clara-Anne Gibson   2 reviews

I too, had to re-book my massage THREE times due to my assigned therapist not appearing.This company has obviously overcommitted with their online vouchers & cannot cope with the influx of customers who bought these vouchers. They should be refunding the $$ if they are not committed. All their masseuse are overworked & have quit. I don,t blame the masseuse . I blame the management of the company, who never answers her calls when nobody shows up.

nannazaps  Newbie   1 review

I received a voucher as a present for a massage on the 14th Feb. I rang straight away to organize a time as was written on the voucher and was told somebody would get back to me and that I had to text my details to them. This was done...3 weeks later, no reply. I was then told to send an email. Did that, still no reply. Another 2 phone calls after that... still nobody contacted me at all 3 months later after all of my messages and calls!!! I rang today to speak to the the company and the staff I spoke to was very rude. I informed her I was pregnant as she told me that she doubts they will touch me anyway being pregnant!! This was no excuse for nobody getting back to my calls to discuss things with me and very rude for her to speak to me like she did. She delt with this matter is a very unprofessional and rude manner. I have contacted Cudo to whom my partner got the voucher from to inform them of this companies unprofessionalism. I have just read other peoples reviews and it does not surprise me that they too were unhappy with the service.
My advice to you....DO NOT USE THIS COMPANY!!

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  beanz63  

  Cudo were pretty good and we got a refund
  what a place increadible

  30/04/2012

  REPORT

beanz63   2 reviews

Received a voucher for my birthday, it said to call the number I did this for 2 weeks with only a voice mail saying that they would not return my call to call back. After this time i looked on the net and put in my details voucher number and that i was available any night after 5pm. I kept on calling and finally one day i got through and the staff told me they couldn't take my booking because it is a voucher and it has to be done on line on the site it said someone would contact me within a fortnight , nothing was heard for over a month then tried to call them again with no luck after nearly 2 months of trying i gave up and really didn't want to have anything to do with them and got in touch with CUDO and my friend got her money back. They were very good and i think they couldn't even get in touch with them
How a company can run a business like this i dont know. there were so many things wrong with this company, on the voucher it says to call the number but when you do they wont take your booking even though it says it on the voucher.
as a 45 + woman whose husband works afternoon shift i was happy when i read that there would only be women therapists as i would be alone is the house and feel a bit strange and embarrassed with a man, when i read further they said that you cant pick man or women as its Discrimination that's rubbish.

The Place is a joke.

I advise anyone who has got vouchers from CUDO go to them and get your money back or a credit.

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  onthego Newbie 

  we offer both male and female therapist you should have e mail your requrest to web site as we take all requrest through our web site , we coud provide femal therapists in your location

  25/04/2012

  REPORT
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  beanz63  

  On the website it said you cant choose male or female as its Discrimination.
  and if you only take bookings on line why does it say in the voucher to call this number to make a booking

  30/04/2012

  REPORT
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  nannazaps Newbie 

  Ridiculous!!! I can't believe places like this operate!!

  30/04/2012

  REPORT
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  Icedavinci Newbie 

  Well, they have enough conditions on there website that weren't there when selling the vouchers for me to go to consumer affairs about. As promised if they don't work something out within 14 days I'm going consumer affairs. I hate it when these companies overbook themselves, can't deliver then make up stupid reasons to cover up.
  To choose the gender of ur masseur is discrimination? That's a first!!!

  12/05/2012

  REPORT