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After visiting several cake decorating stores in Sydney that were really unhelpful, and reluctant to give information on their products, I was very pleasantly surprised to come across this store. The staff were absolutely fantastic and full of information, going above and beyond! Really impressed, you don't get good quality service much anymore and this isread more
I discovered your store just in time for my sons 4th birthday. Wow. All the girls I spoke to were amazing and patient - I had so many questions about HOW I was going to make my masterpiece!! I felt so assured that I could make this cake after leaving the store. I even had to call the shop during the baking process and they took the time to talk me through it all onceread more
What a great store!!! I have been in here multiple times and every single time I have been greeted by the most lovely and helpful staff. Even the way that they interact with other customers is incredible. They always have time to answer all of my stupid questions and always love to see any of my photos. I have been to other cake decorating stores and none have hadread more
I was very disappointed with this store. After the management wanted to argue about a $7 refund or store credit. Considering how much I was spending at the shop now and in the past, it shouldn't of been an issue. Customer service is also lacking. After I made the complaint and went in to use store credit and I followed around the shop and wasread more
What ashame :( I thought they were great!
I loooove this shop. I am gobsmacked at the experience that you describe, I have been buying my cake needs here for a couple of years now & I have never witnessed anything like this. On the contrary, I find the staff to be welcoming, polite & extremely helpful. On oneread more
I am simply appalled with the staff and management of this business and the over priced products they stock. Out of even the most basic requirements and rude and unhelpful staff. Will tell you something will work or fit or be enough and it won't. Inconsistent and unprofessional.
Very disappointed. On my first visit to this shop I did not receive a friendly greeting or even a "hello, how are you" when I went to make my purchase at the counter. It was just "that's $xxxx dollars". On my second visit to the shop, things hadn't changed. I was waiting behind a customer to make my purchase. A third customer was waiting behind me. Theread more
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