print
  • To Ozsale Pty Ltd

Reviews of Ozsale Pty Ltd

Review guidelines

All reviews and comments are screened by our team of moderators who work around the clock. We publish, reject, edit and remove reviews and comments at our discretion.

We accept reviews and comments which appear to be legitimate, honest and based on first-hand experiences with businesses.

We reject reviews and comments if they:

  • Don’t appear to be based on a genuine experience.
  • Contain swear words.
  • Contain offensive or derogatory material (including anything racist, sexist or homophobic).
  • Falsely or unjustly damage someone’s reputation.
  • Contain allegations of medical malpractice.
  • Contain allegations of illegal activity.
  • Contain allegations of food poisoning.
  • Are written by a business owner about a competitor.
  • Are based on rumour or second-hand info.
  • Include details of a current court case.

Our decision to reject a review or comment is final and no further correspondence will be entered into. Read our complete review guidelines here.

  • werxj Local Star   697 reviews
    Phone calls is never answered and I wss prompted to leave a message for a callback. They did call back within about 2 hours which was good. Customer service was good also.
  • Maranatha Newbie   1 review
    I have been an online shopper for 6 years. I recently purchased several items from Ozsale for myself, husband and granddaughter. Not one of the items we purchased fitted. They were all far too tight. I returned my items and requested a full refund. They have issued me with a credit. I have placed a dispute with Paypal in the resolution centre. I thank God for Paypal.

    4 days ago - 15/10/2014

  • Smriti84 Newbie   1 review
    Worst online shopping experience ever. I bought a heater on 27 August. However, when i tracked this order it said that it was received by ozsale returns. I contacted my local courier expert and was told that ozsale has written wrong address (non existent street number) and hence the package was returned to ozsale. I emailed ozsale and was sent automated email which stated that the order will be shipped to the correct address. I tried to call ozsale however no success.
    Now, I have noticed the order in my returns tab and a purchase amount in my voucher. Ozsale has deducted postage and handling from the total amount. This is annoying as this was not my fault and i never returned the order. Have been trying to call someone who can help me with but in vain...

    2 weeks ago - 02/10/2014

  • bcnsw   3 reviews
    I recommended a couple of people 1purchased from the email and they say they didn't register from me but we have the email they sent them and they coincidentally purchased 12 hrs later. I have been tooing and froing and now after reading all these negative comments my friend doesn't want to deal with them. I have never known a company so tight with referrals. It's not brain surgery to see that I recommended. Obviously they aren't a good customer relations people.

    3 weeks ago - 26/09/2014

    • lisam467 Newbie 
      Don't deal with them unless you never want to see your money again. They told me they refunded my credit card a week and a half ago but it never happened. If it wasn't for PayPal I would have lost $130.00. Ozsale customer service even refused to return PayPal's emails so they just ruled in my favor on two transactions. Never again. I have blocked all of their emails and I will warn whoever I can so this never happens to someone else I know.

      3 weeks ago - 28/09/2014

      REPORT
    • Ozsale Newbie 
      Hi, could we please have your Order No. and we will check and get this issue sorted out. We are sorry for the inconvenience caused. We look forward to hear from you soon.

      2 weeks ago - 01/10/2014

      REPORT
  • Xg Newbie   1 review
    Worst online shopping experience I have ever had.I bought an expensive watch and found the crystal glass has already chipped once it arrived.so I contacted ozsale for refund. First it emailed me ask with some photos and invoice number.once I replied there is no more response what so ever.then I found out the return status has been changed to "Declined" after a few days.No one told me what was going on and why. My invoice number is 13091337.I tried to contact them by phone,messages,and emails.no response at all. Would that help?I want my money back!!!
    • lisam467 Newbie 
      Did you pay with PayPal? If so open up a dispute and get your money back.

      3 weeks ago - 22/09/2014

      REPORT
    • Ozsale Newbie 
      Hi, we have received your contact message and our Customer Service Team will be calling you again. We hope to resolve this issue as soon as possible. Thanks

      2 weeks ago - 01/10/2014

      REPORT
    • Xg Newbie 
      Your customer service team tried to ring me today while I was talking to fiat trade NSW.that person left one really unclear message that I couldn't hear a thing.tried to call back the number but the person asked me to ring customer service number which no one ever picked up the phone! I had to message the website and find out what was the progress.after all the complaint through PayPal and fair trade I finally got one email that asked to return the watch to NSW to get a refund. Which I have sent the watch back.Today I got another email from a different person to ask me return the watch to US for a replacement or repair. Also told me that I won't get a refund at all. Said the previous info I got for refund wasn't accurate! The info that I wouId get refund was from one of your team member too.this is so annoying and unprofessional!I want my money back!

      2 weeks ago - 01/10/2014

      REPORT
  • lisam467 Newbie   1 review
    Worst Company I have ever dealt with! After waiting nearly a month for something I ordered I contacted Ozsale and they told me that they were about to dispatch my order. That was after it had been sitting in their warehouse for 11-days. 3-days after my email to them I got an email telling me: "Due to an error on available inventory we are unable to complete your order". They then went on to say that they had refunded my credit card. That was over a week ago and still no sign of the refund in my bank account. I am fed up so I have opened a PayPal dispute and now they won't even respond to that. To add insult to injury on the same day I placed this order I also ordered something else. That arrived last week and the quality of the item is shocking. So much so that I have to return it for a refund. So now I have 2 PayPal disputes open with them. DO NOT DEAL WITH THIS COMPANY! You will have nothing but headaches if you do and you will be waiting forever to recover your money. If you do deal with them use PayPal or you can kiss your money goodbye with no buyer protection.

    1 month ago - 20/09/2014

    • TeeM Newbie 
      This happened to me too, it's a roller coster with this company. Do not settle for a voucher.

      3 weeks ago - 22/09/2014

      REPORT
    • lisam467 Newbie 
      That's why I went through PayPal. They will make sure I get my refund. They told me to return the goods today and they will refund me once they're delivered. The part that annoyed me most was that I had to fork out $25 of my own money for freight. Worst company ever, and I will never deal with them again. I only wish I read all of these negative reviews first.

      3 weeks ago - 22/09/2014

      REPORT
    • Xg Newbie 
      I just raised a claim through Paypal too. Hopefully I can get my money back! I dont want any kind of voucher at all.

      3 weeks ago - 22/09/2014

      REPORT
    • lisam467 Newbie 
      PayPal is the only way to go to protect online buyers :) Good work Xg.

      3 weeks ago - 23/09/2014

      REPORT
    • Ozsale Newbie 
      Hi, could we please have your Order No. and we will get this sorted for you. Look forward to hear from you. Sorry for the inconvenience caused.

      2 weeks ago - 01/10/2014

      REPORT
  • TeeM Newbie   1 review
    I purchased 2 pairs of shoes that were faulty, sale numbers 12799036 and 12799035 .ozsale claims that they tried to credit my card with the refund and so they asked for my bank account. Its been 2 weeks since i gave them my bank details and i have not received anything. I called them last week and i was told accounts team would credit my account. Wonder how long i have to wait?

    1 month ago - 17/09/2014

    • lisam467 Newbie 
      If you paid with PayPal you can go to the resolution center and open a dispute to get your money back. I don't ever buy online without using PayPal. They protect you against this sort of thing. I hope you get your refund soon.

      3 weeks ago - 22/09/2014

      REPORT
    • Ozsale Newbie 
      Hi, just to check with you if this account us under Tarisai?

      2 weeks ago - 01/10/2014

      REPORT
  • Veronica.D Newbie   1 review
    STAY AWAY FROM OZ SALE! I returned a dress I purchased as it did not fit and the quality was very poor, and I did this this within the 14 day period. NO REFUND TO MY CREDIT CARD ONLY GAVE ME VOUCHERS.
    After my emails, no customer service... I WANT MY MONEY BACK!
    I will be going to consumer affairs ...May be they will help me.
    Won't be buying from Oz Sale ever again.

    1 month ago - 17/09/2014

    • Ozsale Newbie 
      Hi Veronica, could we please have your Order No. and we will get the refund sorted out shortly. Thanks

      2 weeks ago - 01/10/2014

      REPORT
  • Gsue30 Newbie   1 review
    I'm very frustrated with Ozsale as after spending hours browsing through and placing orders all the nice clothes get refunded!It does not happen with brands exclusive so why doeis ozsale keep doing it?Very unprofessional and frustrating as they take the money and can't deliver the product.There were times the shipping wasn't refunded as we get charged for buying from more than one sale at the same time.Over the period of 3 months I have been refunded for almost 6 products...I don't wasn't to be wasting time choosing products only to be disappointed later...I think if you want stay in business have to get your act together!!!

    1 month ago - 12/09/2014

  • jeannn Newbie   1 review
    hi, I ordered a satchels bag at beginning of AUG, I found it shown refund on 21st Aug, but it failed to refund to my card. I provided my a/c information but never ever get a reply and refund back. can't find phone number on website as well....

    1 month ago - 11/09/2014

More General Retailers near Brookvale, NSW

© Copyright Australian Local Search Pty Ltd Privacy Policy Staff Guidelines Terms & Conditions View mobile site