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Reviews of Ozsale Pty Ltd

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  • bcnsw   3 reviews
    I recommended a couple of people 1purchased from the email and they say they didn't register from me but we have the email they sent them and they coincidentally purchased 12 hrs later. I have been tooing and froing and now after reading all these negative comments my friend doesn't want to deal with them. I have never known a company so tight with referrals. It's not brain surgery to see that I recommended. Obviously they aren't a good customer relations people.

    4 days ago - 26/09/2014

    • lisam467 Newbie 
      Don't deal with them unless you never want to see your money again. They told me they refunded my credit card a week and a half ago but it never happened. If it wasn't for PayPal I would have lost $130.00. Ozsale customer service even refused to return PayPal's emails so they just ruled in my favor on two transactions. Never again. I have blocked all of their emails and I will warn whoever I can so this never happens to someone else I know.

      2 days ago - 28/09/2014

      REPORT
    • Ozsale Newbie 
      Hi, could we please have your Order No. and we will check and get this issue sorted out. We are sorry for the inconvenience caused. We look forward to hear from you soon.

      2 hours ago - 01/10/2014

      REPORT
  • Xg Newbie   1 review
    Worst online shopping experience I have ever had.I bought an expensive watch and found the crystal glass has already chipped once it arrived.so I contacted ozsale for refund. First it emailed me ask with some photos and invoice number.once I replied there is no more response what so ever.then I found out the return status has been changed to "Declined" after a few days.No one told me what was going on and why. My invoice number is 13091337.I tried to contact them by phone,messages,and emails.no response at all. Would that help?I want my money back!!!
    • lisam467 Newbie 
      Did you pay with PayPal? If so open up a dispute and get your money back.

      1 week ago - 22/09/2014

      REPORT
    • Ozsale Newbie 
      Hi, we have received your contact message and our Customer Service Team will be calling you again. We hope to resolve this issue as soon as possible. Thanks

      2 hours ago - 01/10/2014

      REPORT
  • lisam467 Newbie   1 review
    Worst Company I have ever dealt with! After waiting nearly a month for something I ordered I contacted Ozsale and they told me that they were about to dispatch my order. That was after it had been sitting in their warehouse for 11-days. 3-days after my email to them I got an email telling me: "Due to an error on available inventory we are unable to complete your order". They then went on to say that they had refunded my credit card. That was over a week ago and still no sign of the refund in my bank account. I am fed up so I have opened a PayPal dispute and now they won't even respond to that. To add insult to injury on the same day I placed this order I also ordered something else. That arrived last week and the quality of the item is shocking. So much so that I have to return it for a refund. So now I have 2 PayPal disputes open with them. DO NOT DEAL WITH THIS COMPANY! You will have nothing but headaches if you do and you will be waiting forever to recover your money. If you do deal with them use PayPal or you can kiss your money goodbye with no buyer protection.

    1 week ago - 20/09/2014

    • TeeM Newbie 
      This happened to me too, it's a roller coster with this company. Do not settle for a voucher.

      1 week ago - 22/09/2014

      REPORT
    • lisam467 Newbie 
      That's why I went through PayPal. They will make sure I get my refund. They told me to return the goods today and they will refund me once they're delivered. The part that annoyed me most was that I had to fork out $25 of my own money for freight. Worst company ever, and I will never deal with them again. I only wish I read all of these negative reviews first.

      1 week ago - 22/09/2014

      REPORT
    • Xg Newbie 
      I just raised a claim through Paypal too. Hopefully I can get my money back! I dont want any kind of voucher at all.

      1 week ago - 22/09/2014

      REPORT
    • lisam467 Newbie 
      PayPal is the only way to go to protect online buyers :) Good work Xg.

      1 week ago - 23/09/2014

      REPORT
    • Ozsale Newbie 
      Hi, could we please have your Order No. and we will get this sorted for you. Look forward to hear from you. Sorry for the inconvenience caused.

      2 hours ago - 01/10/2014

      REPORT
  • TeeM Newbie   1 review
    I purchased 2 pairs of shoes that were faulty, sale numbers 12799036 and 12799035 .ozsale claims that they tried to credit my card with the refund and so they asked for my bank account. Its been 2 weeks since i gave them my bank details and i have not received anything. I called them last week and i was told accounts team would credit my account. Wonder how long i have to wait?

    1 week ago - 17/09/2014

    • lisam467 Newbie 
      If you paid with PayPal you can go to the resolution center and open a dispute to get your money back. I don't ever buy online without using PayPal. They protect you against this sort of thing. I hope you get your refund soon.

      1 week ago - 22/09/2014

      REPORT
    • Ozsale Newbie 
      Hi, just to check with you if this account us under Tarisai?

      2 hours ago - 01/10/2014

      REPORT
  • Veronica.D Newbie   1 review
    STAY AWAY FROM OZ SALE! I returned a dress I purchased as it did not fit and the quality was very poor, and I did this this within the 14 day period. NO REFUND TO MY CREDIT CARD ONLY GAVE ME VOUCHERS.
    After my emails, no customer service... I WANT MY MONEY BACK!
    I will be going to consumer affairs ...May be they will help me.
    Won't be buying from Oz Sale ever again.

    2 weeks ago - 17/09/2014

    • Ozsale Newbie 
      Hi Veronica, could we please have your Order No. and we will get the refund sorted out shortly. Thanks

      2 hours ago - 01/10/2014

      REPORT
  • Gsue30 Newbie   1 review
    I'm very frustrated with Ozsale as after spending hours browsing through and placing orders all the nice clothes get refunded!It does not happen with brands exclusive so why doeis ozsale keep doing it?Very unprofessional and frustrating as they take the money and can't deliver the product.There were times the shipping wasn't refunded as we get charged for buying from more than one sale at the same time.Over the period of 3 months I have been refunded for almost 6 products...I don't wasn't to be wasting time choosing products only to be disappointed later...I think if you want stay in business have to get your act together!!!

    2 weeks ago - 12/09/2014

  • jeannn Newbie   1 review
    hi, I ordered a satchels bag at beginning of AUG, I found it shown refund on 21st Aug, but it failed to refund to my card. I provided my a/c information but never ever get a reply and refund back. can't find phone number on website as well....

    2 weeks ago - 11/09/2014

  • Mukzam12 Newbie   1 review
    Hi is the number 02 8999 0407 valid number at all. Its always busy tone. Im tracking my order no 13218855. This was dispatched on friday late afternoon after 6 pm and oviously their wont be anyone to pick it up as my postal address is my work address.i have sent email no reply and the number seems to be invalid
    • Ozsale Newbie 
      Hi Md,

      Thank you for your contact message!

      We have dispatched your order from our overseas logistics facility on the 08/09/2014.

      Tracking information on our international orders can take up to 5-7 business days to become active on our delivery partner's website, this is due to your order being in transit.

      Once the parcel reaches our hub at Sydney Airport, tracking information will become available and show as 'valid' online.

      Please note you can also track the status of your order in your "My Orders" section.

      Clicking the 'Track Here' link will take you to the tracking details for your order.

      If you require anything further - please let me know.

      3 weeks ago - 10/09/2014

      REPORT
  • Reda A Al- Newbie   1 review
    I ordered some swarovski earings but i never recieved them, i waited more than one and a half months but never got anything, tried calling them but never got any response. I wish i opened a case at paypal to claim my money back before it was too late. Also i bought 2 coats and a jumper. They took ages to send it to me, and when i got them, i found that sizes were too small. And still try to call them for return but never got any response, it's been over a month now. Never ever buy anything from this site !!
    • Ozsale Newbie 
      Hi, Could you please send over your Order No. and we will check and reply you with an update.

      3 weeks ago - 10/09/2014

      REPORT
  • wheresmystuff Newbie   1 review
    Bought some knives through schulte ufer, they never arrived, contacted Ozsale, they never responded. I keep looking at the links that arrive in my inbox and am sorely tempted to buy stuff, but since they dont send the goods theres no point in spending the $. SEND ME MY KNIVES!!!!

    3 weeks ago - 04/09/2014

    • Ozsale Newbie 
      Hi, could we please have your Order No. and we will check and reply you with an update. Look forward to hear from you.

      3 weeks ago - 10/09/2014

      REPORT

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