Worst online shopping experience I have ever had.I bought an expensive watch and found the crystal glass has already chipped once it arrived.so I contacted ozsale for refund. First it emailed me ask with some photos and invoice number.once I replied there is no more response what so ever.then I found out the return status has been changed to "Declined" after a few days.No one told me what was going on and why. My invoice number is 13091337.I tried to contact them by phone,messages,and emails.no response at all. Would that help?I want my money back!!!