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Reviews of Ozsale Pty Ltd

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  • iZos Newbie   1 review
    It was really terrible when I bought products from Ozsale. I bought two shoes and one necklace jewellery. The shoes are like a fake product. The other shoes are the same. I only used this shoes about 4 times for walking and riding bicycle, but now it's damaged. Next, I've just received my necklace, I wear it and it's broken immediately. I think that the products of this company was of such low quality, they are as same as fake products. I'm really angry now, so I want to tell my terrible experiences for others customers. Don't believe in advertisement of this company. Good luck!!!

    3 weeks ago - 28/03/2014

  • paniaz Newbie   1 review
    Really disappointed in this company! so hard to get hold of no phone number provided. Made an order two weeks ago they processed my payment and took my money but failed to process my order so I never got the automated email they are telling me to look for, need a fax number to show proof that the money was taken from my account that's if they ever get back to me! oh yeah hours of business are 9-5 so I rang at 4.20 only to get a message that the office is closed!!

    1 month ago - 18/03/2014

  • Cris76 Newbie   1 review
    Worst service. Second order and for the second time they lost my package and they don't even bother to call the courier on the phone. They responded they will email them and will take 3 business day to answer. they cannot call them because the courier puts them on hold and they cannot wait! unbelievable. The client should wait for an order that has been paid for and not received but Ozsale cannot wait few minutes on the phone to know where the package is. NEVER buy from this website. just headaches.

    1 month ago - 20/02/2014

  • foolitsa Newbie   1 review
    Never Never Never Again!!!!. Order never arrived and they ignore all msgs you send when you query. Took 5 msgs over a period of 3 wks to get a response from them which was a vague, message advising to follow tracking details. They sent to wrong address but made it hard for me to get resolution as their contact centre only deals with email responses. 6 weeks on and I still don't have my order, not tracking info and they have my money

    Next stop Consumer Affairs!!

    6 months ago - 08/10/2013

  • simsAU Newbie   1 review
    VERY dissapointed with my last OzSale purchase!!!
    Placed an order with OzSale for my wife, recieved a message many weeks later stating that certain items were no longer available, this was ok at the time. When the remaining pieces finally arrived, all were incorrect as just half of each item arrived (tops with no bottoms). Sent a message complaining and I was assured that I would recieve 1. a full refund or 2. 50% refund if I kept the order, was ok with this and responded and expressed my dissapointment with this order. They must have been slightly upset with my mail as they have now rejected the claim!!!!
    I will not spend another dollar with OzSale

    7 months ago - 04/09/2013

  • Lilycdancer Newbie   1 review
    Bought an item in the wrong size (i realised a minute after i ordered it). they did not respond for a day and said they would refund me but i had to order it again, by which time all had sold out.
    My tracking code on all items does not work. it has been three days and they have not responded.
    Calling the office does nothing as it rings out, you leave your number, and no-one calls back.
    Frustrated, I wont be shopping with them again!
    Buyer beware!!

    7 months ago - 22/08/2013

  • Shopper11   4 reviews
    Bought a set of bed sheets, took over a month to receive and the quality was poor. The set didn't even include the flat sheet. BUYER BEWARE.

    8 months ago - 14/08/2013

  • OzMantiz Newbie   1 review
    Worst online shopping experience ever. Ordered a unique looking snow jacket. 2 months later I receive a plain army green jacket. No response to complaint. It is the most common problem encountered with online shopping that they do not want to pay people to perform the maintenance required to accurately track stock levels. If I ordered any item and payed for it anywhere in the world, the vendor is not allowed to keep the money unless their part of the contract (ie. the deliverables) is completed accurately. It would not be accepted at a supermarket or retail outlet. It does not take a genius to realise that I received a different item because the other (nicer and rarer) item was out of stock. The item I received was in stock because nobody wanted it, including me. I am terrified that the other few hundred dollars worth of orders are going to receive the same disgusting treatment. Given the absolute consistency of these negative reviews everywhere I have little hope of ever achieving satisfaction. I will not get the jacket I wanted and have wasted time and money on something I don't want.

    9 months ago - 24/06/2013

  • Zozo9 Newbie   1 review
    I've spent hundreds of dollars on a number of separate sales and after 40 days 4 lots of purchases worth almost $500 have not arrived and ozsale have not yet responded to a query raised 2 days ago. Have now lodged claims via PayPal. Very disappointing as I have made a number of purchases through this site.

    9 months ago - 21/06/2013

  • BlessedinLife Newbie   1 review
    Buyer beware. Do not expect your money back when u return an incorrect item to Ozsale. They apologise & advise you to return the item using a reply paid address w/ a reference number on top of the shipping address then ignore all msgs you send when you query why refund has not been processed. Took 5 msgs over a period of 3 wks to get a response from them which was a vague, message advising that their warehouse couldn't 'locate' the item & unless I could provide a tracking number they would not process my refund. Apparently the 'reference number' on top of the shipping address is an internal reference number (hence I do not understand why warehouse can't 'find' my item) & although Ozsale never warned me returned items are not tracked only items dispatched from the warehouse are I am the one out of pocket. Incredible seeing as I never rcvd what I paid for in the first place hence if Ozsale had simply refunded my money if my size was sold out instead of sending completely different size to me then I would not have been penalised for returning an incorrect item that is now 'missing'.

    10 months ago - 06/06/2013

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