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Reviews of Ozsale Pty Ltd

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  • boxinc Newbie   1 review
    DO NOT BUY FROM THIS SITE - 1/ I received a dress where the lining was longer than the material, threads pulled all over & sleeves puckered. I was offered a discount to except how it was or receive a full refund, item was sent back for full refund & they now advise that I was only entitled to credit as this it deemed as a faulty product???? 2/ ordered perfumes, the items have never been delivered, have requested for a refund if they can not provide a delivery date, now going on 3 weeks trying to get this resolved but they now no longer bother to respond to my emails. I'm sure consumer affairs will be happy to take this on board. ALL I'M ASKING IS FOR MY MONEY BACK!!!!

    1 month ago - 07/11/2014

  • CathOz   3 reviews
    I ordered a onsie a Unicorn onsie & got a cow onsie instead!
    Im NOT impressed as I cant seem to find my last orders & your website does say you KEEP orders from the past 3 months! How come I cant find my order number?
    So on my parcel is a REF no. which is 32437179
    Your prompt attention in this matter would be appreciated.
    Ive bought from you many times & this shows incompetence at its best! Fancy sending me the wrong item!
    Not happy Oz Sale.
    Ive left 3 messages on your so called phone number where you tell me youll get back to me? Pfft.
    I would like my ORDER fixed & correct item sent!!

    1 month ago - 29/10/2014

  • werxj Local Star   758 reviews
    If desiring a quick refund, an option for voucher is best. The downside with Buyinvite is when contacting using email, different persons replied for the same case, almost each time and I had to re-explain the whole problem then there would be misunderstandings and duplicate unhelpful information.

    But the last contact I had was pleasant and inquiries through the site and calls were handled by the same person which was much easier and faster.

    1 month ago - 27/10/2014

  • werxj Local Star   758 reviews
    Phone calls is never answered and I wss prompted to leave a message for a callback. They did call back within about 2 hours which was good. Customer service was good also.
  • Maranatha Newbie   1 review
    I have been an online shopper for 6 years. I recently purchased several items from Ozsale for myself, husband and granddaughter. Not one of the items we purchased fitted. They were all far too tight. I returned my items and requested a full refund. They have issued me with a credit. I have placed a dispute with Paypal in the resolution centre. I thank God for Paypal.

    2 months ago - 15/10/2014

  • Smriti84 Newbie   1 review
    Worst online shopping experience ever. I bought a heater on 27 August. However, when i tracked this order it said that it was received by ozsale returns. I contacted my local courier expert and was told that ozsale has written wrong address (non existent street number) and hence the package was returned to ozsale. I emailed ozsale and was sent automated email which stated that the order will be shipped to the correct address. I tried to call ozsale however no success.
    Now, I have noticed the order in my returns tab and a purchase amount in my voucher. Ozsale has deducted postage and handling from the total amount. This is annoying as this was not my fault and i never returned the order. Have been trying to call someone who can help me with but in vain...

    2 months ago - 02/10/2014

  • bcnsw   3 reviews
    I recommended a couple of people 1purchased from the email and they say they didn't register from me but we have the email they sent them and they coincidentally purchased 12 hrs later. I have been tooing and froing and now after reading all these negative comments my friend doesn't want to deal with them. I have never known a company so tight with referrals. It's not brain surgery to see that I recommended. Obviously they aren't a good customer relations people.

    2 months ago - 26/09/2014

    • lisam467 Newbie 
      Don't deal with them unless you never want to see your money again. They told me they refunded my credit card a week and a half ago but it never happened. If it wasn't for PayPal I would have lost $130.00. Ozsale customer service even refused to return PayPal's emails so they just ruled in my favor on two transactions. Never again. I have blocked all of their emails and I will warn whoever I can so this never happens to someone else I know.

      2 months ago - 28/09/2014

      REPORT
    • Ozsale Newbie 
      Hi, could we please have your Order No. and we will check and get this issue sorted out. We are sorry for the inconvenience caused. We look forward to hear from you soon.

      2 months ago - 01/10/2014

      REPORT
  • Xg Newbie   1 review
    Worst online shopping experience I have ever had.I bought an expensive watch and found the crystal glass has already chipped once it arrived.so I contacted ozsale for refund. First it emailed me ask with some photos and invoice number.once I replied there is no more response what so ever.then I found out the return status has been changed to "Declined" after a few days.No one told me what was going on and why. My invoice number is 13091337.I tried to contact them by phone,messages,and emails.no response at all. Would that help?I want my money back!!!
    • lisam467 Newbie 
      Did you pay with PayPal? If so open up a dispute and get your money back.

      2 months ago - 22/09/2014

      REPORT
    • Ozsale Newbie 
      Hi, we have received your contact message and our Customer Service Team will be calling you again. We hope to resolve this issue as soon as possible. Thanks

      2 months ago - 01/10/2014

      REPORT
    • Xg Newbie 
      Your customer service team tried to ring me today while I was talking to fiat trade NSW.that person left one really unclear message that I couldn't hear a thing.tried to call back the number but the person asked me to ring customer service number which no one ever picked up the phone! I had to message the website and find out what was the progress.after all the complaint through PayPal and fair trade I finally got one email that asked to return the watch to NSW to get a refund. Which I have sent the watch back.Today I got another email from a different person to ask me return the watch to US for a replacement or repair. Also told me that I won't get a refund at all. Said the previous info I got for refund wasn't accurate! The info that I wouId get refund was from one of your team member too.this is so annoying and unprofessional!I want my money back!

      2 months ago - 01/10/2014

      REPORT
  • lisam467 Newbie   1 review
    Worst Company I have ever dealt with! After waiting nearly a month for something I ordered I contacted Ozsale and they told me that they were about to dispatch my order. That was after it had been sitting in their warehouse for 11-days. 3-days after my email to them I got an email telling me: "Due to an error on available inventory we are unable to complete your order". They then went on to say that they had refunded my credit card. That was over a week ago and still no sign of the refund in my bank account. I am fed up so I have opened a PayPal dispute and now they won't even respond to that. To add insult to injury on the same day I placed this order I also ordered something else. That arrived last week and the quality of the item is shocking. So much so that I have to return it for a refund. So now I have 2 PayPal disputes open with them. DO NOT DEAL WITH THIS COMPANY! You will have nothing but headaches if you do and you will be waiting forever to recover your money. If you do deal with them use PayPal or you can kiss your money goodbye with no buyer protection.

    2 months ago - 20/09/2014

    • TeeM Newbie 
      This happened to me too, it's a roller coster with this company. Do not settle for a voucher.

      2 months ago - 22/09/2014

      REPORT
    • lisam467 Newbie 
      That's why I went through PayPal. They will make sure I get my refund. They told me to return the goods today and they will refund me once they're delivered. The part that annoyed me most was that I had to fork out $25 of my own money for freight. Worst company ever, and I will never deal with them again. I only wish I read all of these negative reviews first.

      2 months ago - 22/09/2014

      REPORT
    • Xg Newbie 
      I just raised a claim through Paypal too. Hopefully I can get my money back! I dont want any kind of voucher at all.

      2 months ago - 22/09/2014

      REPORT
    • lisam467 Newbie 
      PayPal is the only way to go to protect online buyers :) Good work Xg.

      2 months ago - 23/09/2014

      REPORT
    • Ozsale Newbie 
      Hi, could we please have your Order No. and we will get this sorted for you. Look forward to hear from you. Sorry for the inconvenience caused.

      2 months ago - 01/10/2014

      REPORT
  • TeeM Newbie   1 review
    I purchased 2 pairs of shoes that were faulty, sale numbers 12799036 and 12799035 .ozsale claims that they tried to credit my card with the refund and so they asked for my bank account. Its been 2 weeks since i gave them my bank details and i have not received anything. I called them last week and i was told accounts team would credit my account. Wonder how long i have to wait?

    3 months ago - 17/09/2014

    • lisam467 Newbie 
      If you paid with PayPal you can go to the resolution center and open a dispute to get your money back. I don't ever buy online without using PayPal. They protect you against this sort of thing. I hope you get your refund soon.

      2 months ago - 22/09/2014

      REPORT
    • Ozsale Newbie 
      Hi, just to check with you if this account us under Tarisai?

      2 months ago - 01/10/2014

      REPORT

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