--> Ozsale Pty Ltd in Brookvale, Sydney, NSW, General Retailers - True Local
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Reviews of Ozsale Pty Ltd

  • Terrible service so far. I would like advice from previous customers as I am getting no where with this company. I ordered bamboo sheets. They have sent me some awful polyester ones which are not worth even a quarter of what I paid for the bamboo ones. I need a voucher number for Parcel Post so that Ozsale pay the postage for their own error not me. Can anyone advise? They ignore phone messages.
  • I purchased two pairs of shoes in my size. Both pairs didn't fit, i.e. the sizing wasn't 'true', as one pair were far too large and the other too small. I returned both pairs of shoes for a refund and the refund was supposed to be made to the account from which I paid. Instead Ozsale decided to give me a $199 credit with their company - a total contradiction of their Terms & Conditions.
    I have sent at least 5 emails in an attempt to resolve the issue, but the Customer Service people have been ignoring their obligation to comply with the T&C's. I will go to Department of Fair Trading if this matter isn't resolved within two weeks.
  • Hi Just went through my bank account OZ sales deposited $38.95c into my bank account, thank you. But what about my $30 voucher that went with the purchase. They still have not contacted me by email. I suppose the deposit was a start. But would still like to know why when my phone crashed it wiped out my account, cant understand how it would effect OZ Sales records.
  • I am not happy with OZ sales as I purchased a Doona from your sight I have an account with you and it comes up on my phone. My phone crashed and I lost all my details of my account. When I had my phone restored it erased all my information when I logged into OZ Sales. I have paid for the goods I had a $30 voucher and $38.95c was taken from my bank account. My receipt number for this is Oe836a0-0171-e511-8a00-005056963182.
    I have sent countless emails and no one is replying to me. This is very frustrating as I seem to be getting no where. I am not paying $70 for goods and not receiving them. Also why does your people that work for you not answer my problem.
  • mins Local Star 945 reviews
    they had a pop up sale in Brookvale on the weekend and the clothes were positively awful! However that I guess is only my opinion as we all have different tastes in life. They did however have an Arsenal football kits for kids so that will keep the husband happy for $15.
  • I'm dealing with 3 different people to settle ONE issue and its taken a week and still no end in sight as I have to start from the beginning with each new person that answers my email. I was sent a USED pair of shoes. USED! And in the wrong size thank you very much. Its now become less about the refund and more about the principal. I also sent other stuff back and still no refund from that either. I spend a fair bit with these guys so they will be losing whole lot more from me not ordering again than them giving me a petty refund. And very poor customer service. I will be contacting paypal for a resolution, not to mention giving OzSale a really bad rap on social media! Bad move OzSale, very bad move.
    • My phone crashed and I lost my order but paid the money for it and now they are saying that I have no orders what a joke. I have sent them email and now they wont even answer my emails I have phoned them in Brookvale and left my number and not reply. 470. I have paid and not received goods
    • $70 I payed (not 470) and have not received goods
  • Disappointed and will not use this online site again. Purchased curtains 5 months ago and received only part order. Repeatedly contacted through account and no response. Recommend Catch of the Day.
  • Buyer beware. Sent incorrect item. Requested exchange and received prompt reply to this via email as refused with no explanation. Then sent review request as to reason with no response. Luckily I used PayPal and was able to seek resolution and refund through them. My advice is to avoid this site. Customer service is non existant if item is not correct or as advertised.
    • OzSale finally got back to me offering to refund after PayPal had already resolved it for me and got my refund! Glad I kept all the original correspondence and screenshot everything as they were trying to discredit me with this response as if I used PayPal despite it. Even deleting original refusal. Then deleting all my wall posts and comments and blocking me from Posts to Page. I know of at least 6 other people in the last fortnight they have treated the same way!

      I feel so strongly about not allowing this practice to happen to anyone else.
  • DO NOT BUY FROM THIS SITE - 1/ I received a dress where the lining was longer than the material, threads pulled all over & sleeves puckered. I was offered a discount to except how it was or receive a full refund, item was sent back for full refund & they now advise that I was only entitled to credit as this it deemed as a faulty product???? 2/ ordered perfumes, the items have never been delivered, have requested for a refund if they can not provide a delivery date, now going on 3 weeks trying to get this resolved but they now no longer bother to respond to my emails. I'm sure consumer affairs will be happy to take this on board. ALL I'M ASKING IS FOR MY MONEY BACK!!!!
  • I ordered a onsie a Unicorn onsie & got a cow onsie instead!
    Im NOT impressed as I cant seem to find my last orders & your website does say you KEEP orders from the past 3 months! How come I cant find my order number?
    So on my parcel is a REF no. which is 32437179
    Your prompt attention in this matter would be appreciated.
    Ive bought from you many times & this shows incompetence at its best! Fancy sending me the wrong item!
    Not happy Oz Sale.
    Ive left 3 messages on your so called phone number where you tell me youll get back to me? Pfft.
    I would like my ORDER fixed & correct item sent!!
    • Report to Fair Trade
    • I agree. my phoned crashed and had to restore it I then signed into OZ sales and it said I have no orders, but I spent $70 on an item and now they will not answer my emails. I have phoned them but they have not phoned me back. I hope you get your issue sorted out, I am at my wits end that you cannot get anyone to talk to.

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