Worst online shopping experience ever. Ordered a unique looking snow jacket. 2 months later I receive a plain army green jacket. No response to complaint. It is the most common problem encountered with online shopping that they do not want to pay people to perform the maintenance required to accurately track stock levels. If I ordered any item and payed for it anywhere in the world, the vendor is not allowed to keep the money unless their part of the contract (ie. the deliverables) is completed accurately. It would not be accepted at a supermarket or retail outlet. It does not take a genius to realise that I received a different item because the other (nicer and rarer) item was out of stock. The item I received was in stock because nobody wanted it, including me. I am terrified that the other few hundred dollars worth of orders are going to receive the same disgusting treatment. Given the absolute consistency of these negative reviews everywhere I have little hope of ever achieving satisfaction. I will not get the jacket I wanted and have wasted time and money on something I don't want.