caseyasey05  Newbie   1 review

BEWARE when buying from OZSALE. I have purchased many items from ozsale and almost every order has been a negative experience. The service they offer is disgusting. Heres some of the stuff that has happened:
-bought a perfume/body lotion pack that wasn't packed with any protection so the body lotion had a crack that basically destroyed the whole package. Ozsale expected me to send back a LEAKING body lotion...
-They say they have the 21 day period, however many of my items have been sent way after - one Item I purchased 26 days ago still hasn't even been sent.
-I've had to return some items and for one return I was given reply paid postage, and when I returned another item for the exact same reasons I was not given reply paid postage or told I would be reimbursed.
-I've bought a large bulky item of ozsale and they sent 2 orders when I only ordered one, wondering what the parcels could be I opened them all to discover ozsale had sent me a duplicate order. Doing the right thing, I contacted them just to let them know. They expected me to send back the items AT MY OWN EXPENSE! (paying for packaging/postage etc)
-When you message them, they take DAYS to respond, and when they do reply, they can't answer your question, don't answer it properly or avoid it completely. Sometimes, they don't even reply at all.
-Majority of the items I've received are not packaged with care, just thrown into box/bag with no padding or protection.
-their postage prices are constantly changing and are very unreasonable, especially considering how long it takes for items to arrive.

I wouldn't buy from ozsale ever again, and if you plan on buying from ozsale, don't buy something expensive.

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  shopper0077 Newbie 

  I have the same experience. I received a leaking face wash.

  1 month ago - 02/04/2013

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DPS2013  Newbie   1 review

I have been shopping online for years and in all that time I have never, never come across a company that is so inefficient, unreliable and rude. Do not bother contacting them either by email or phone as they do not respond. They didn't send goods. Their website is colourful and inviting, but that's it. I have found this a very worrying time as I have lost quite a bit of money to them.

SophiaElle   7 reviews

I like them. Have been using for a few years quite regularly and had no problems except perhaps minor ones when I didn't clearly understand how they operate. Saved me lots of money and time.

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  Quetti Newbie 

  I am going to contact consumer affairs tomorrow cause they have done the same to me.

  1 week ago - 14/05/2013

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Sequia  Newbie   1 review

Wow, I'm shocked. I found these reviews after searching for their phone number, and to read what everyone has said, Oh Boy. So it's a waste of time chasing them, just sit back and wait, and your stuff might come in a month or 2, and it might be what you ordered and if not, your stuck with it, as getting the right stuff or a refund will never happen, or they will suck you into the roundabout of a credit voucher. That takes out the joy of finding the site and going, Hey there good prices, eventhough the delivery cost was a bit strange, how it's costed at each sale, and now to find the truth. Reading down the comments, Ozsales actuallyuse to comment and offer help, but that stopped. How did people go going through ACCC ? Now it's just a lucky dip if the stuff comes at all, and in what condition, and how much it has cost me. Yep like someone else said, I should've reviewed them before I ordered, well at least they won't be getting anything more out of me. Thanks everyone for the input.

Mwelsh  Newbie   1 review

I have never had a worse experience then the one I am going through with ozsale. I have sent 6 emails and still awaiting a response that addresses the issues raised. I ordered on the 4/12 and I am still waiting for my order. The tracking number they provided me isn't valid yet, as they have advised me that the tracking number won't be valid until it is picked up by Australia post. Each response they send me is that the next time I check the tracking number I will see how far my item is. Not so lucky it seems because I am still waiting. I have asked to cancel my order and have it refunded and they advised they cant because it has been sent and yet its not trackable because according to them its not in Australia posts possession. I am extremely frustrated that a company can treat paying customers this way.
They provide no resolution to my emails and questions and no satisfaction. I will never use ozsale again and I will be sure to tell all of my friends about the poor experience with this company. Its disgusting

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  Frankie Te Newbie 

  I couldn't agree more! I had the same issue with you. Never had this issue before with other company. Worse thing the sent me faulty items and took them forever to process it and refund didn't get process until after 2weeks even tho it says within 2 days after the received the returns in their term and conditions. I had to call them in order to get my refund and customer service wasn't helpful at all.
  I'm still tracking my refund til now :(

  4 months ago - 08/01/2013

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  DPS2013 Newbie 

  Could not agree with you more! I have lost a fair bit of money to them. I find it all very upsetting, to think a company offers this service.

  3 months ago - 18/02/2013

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gypsysal  Newbie   1 review

The worst online store.
Do not buy from this store.
While the item states returnable you will be lucky to get a credit voucher,
Then (not to mention the terms and conditions) when you try to redeem the voucher, you must spend more than the voucher, or you will not be credited the balance, nor can you spread the amount over several sellers.
There is zero integrity or customer service with this company.

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  shopper0077 Newbie 

  Totally agree. I bought a pair of legging with a big hole on them. It took me 2 months to receive the credit.

  1 month ago - 02/04/2013

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lilly21  Newbie   1 review

They canno do there job properly. I have been waiting on my order for 1month and im looking forward to letting the police know about this un-worthy site.

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  pareece Newbie 

  After sending eleven requests for details of an order placed with OZSALE, I am still awaiting a straight answer.
  
  They have stated it takes more than eleven days to arrive via air from America. When an order is placed they state 7 - 21 days for delivery. Yet they are unable to advise where in the world the order is and exactly when the order will be received, evern though it was despatched on 08/12
  
  In short, I would not recommend ordering any item from this on-line company. Clearly, they have no customer relations and do not post their telephone contact details on their web site so customers have to search the internet for contact details.. Very poor and should be investigated.
  
  pareece
  
  

  5 months ago - 19/12/2012

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shabana  Newbie   1 review

Well I understand that they are doing there best to send the item to there customers on time .I have been buying from Ozsale and I have become there VIP customer now. I have so far faced no problem from them .. People have to understand that when ozsale sending the item from there it's the post people's job to have the delivery sent to people on time as in my case the mail man or delivery person made a mistake and my parcel had been sitting at the post office Which i was not aware of untill i went on my ozsale account to see how long it will take for me to receive my parcel and I did not received the card from post office saying your parcel is here to be collected ..I always remember one thing that online buying means that you will receive your item sometime late or sometime soon I am happy with Ozsale service .. Keep it up . Oh yes if they do run late on sending the my order they send me an e-mail .. And am sure that they do that to all there customers ..

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  Melea Newbie 

  ...see, this is where you are wrong. Not everybody gets treated the same by this company. Most customers don't get an e-mail let alone get an answer to their inquiries. Maybe you are just lucky that you are treated like a customer should be treated. Believe you me, I have ordered unfortunately numerous items in a very short time span and I have been treated with nothing but disrespect. My items were in the "approved" stage for month. Dispatch date was a lie as it revealed itself after all investigations that consumers are able to get, got to the bottom of it. I have waited as long as 3 months for 2 different items and not once have I been given a plausible explanation. So, no....Australia Post was not at fault, it was Ozsale! Good for you that you have not faced any problems with them. I have ordered goods that were not the items I wanted, I have waited a long time and goods received were dirty and of poor quality.......

  5 months ago - 30/11/2012

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  shabana Newbie 

  Hi Melea, Many thanks for your comment. You are right in your experience ..
  There are companies that I do buying from and sometimes I don't receive my goods but do you know what trick they use..?? They will ask you to Waite a bit longer and you will receive it soon. Did you know that PayPal is so good to use for buying .. They give you 45 days if you don't receive your item and if you don't receive it by 30 day just open a dispute
  And hey you will get your money back .. With tracking number you should receive it within 30 days n as for Ozsale they tell you its 27 working day to receive the item .. If it goes more then that I track my parcel .. As for my parcel sitting at the post office its was part of my mistake too that I didn't checked that whereabouts is it .. Well we learn from our mistakes .. Once again many thanks for your time and comment .. And by the way I also do online selling and buying .. If u see holisticfashions dot com .. :) and I give pple 30 working days

  5 months ago - 30/11/2012

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  pareece Newbie 

  Shabana; It is OZSALES responsibility to ensure products are delivered on time according to their agreed timescales, not the shipping companies.

  5 months ago - 20/12/2012

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brookeme  Newbie   1 review

Terrible!! Purchased $100 worth of goods over a month ago - products have still not been sent! Emailed ozsale asking when I would likely receive my items, I had a reply saying 'they would be sent soon'
When I asked for my order to be cancelled and refunded, I was advised that I needed to wait until I had received the goods before I could be refunded. By reading others reviews, it looks as if I will never get a refund!!!
NEVER BUY FROM THIS COMPANY - UNLESS YOU'VE GOT ALL THE TIME IN THE WORLD!!!

alowy  Newbie   1 review

This is a shocking company in so many ways! The worst is their returns practice. Though the site shows items as returnable, they do not mention you won't receive a refund. All you get is ozsale vouchers. This information is hidden away on the site under the help tab. You will not find it when looking at 'returns' next to the product listing. Don't touch them with a barge pole! I'd like to give them no stars but the rating system insists on at least a half.

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  shopper0077 Newbie 

  i paid $900 for a PRADA, bad and it was made in elsewhere.

  1 month ago - 02/04/2013

  REPORT