I recently made a purchase on Ozzy Tyres about 3 weeks. I bought 4 tyres and had them shipped to one of their affiliated fitters in Box Hill, Vic. After a couple days the tyres were shipped and I received a consignment number. I checked the consignment number only to see that the tyres were rejected by the fitters. When I called the fitters they said that they refuse to deal with Ozzy Tyres as their products are poor quality.
I then called Ozzy Tyres to see what the heck was happening; they explained that they were having 'an issue' with these fitters and told me to choose another fitter. I asked for the one in Ferntree Gully - They told me that they are also having 'an issue' with this one. The only one left was Dandenong, kilometres away, so I reluctantly chose them. Days past - and I was calling the new fitters trying to work out when I could get my tyres fitted, but they said they hadn't received the tyres. I called Ozzy Tyres - they said they had been delivered. This went on for almost a week. By the end of the week I asked for a refund as no one could tell me where the tyres were. They told me that according to them they had fulfilled their obligation. I couldn't believe it! I had paid money for a product with their company which they had not delivered to me and yet according to them their obligation to me had ceased! After jumping up & down they assured me the tyres would be at the fitter within 48hrs! 48 hrs later still no tyres!
They finally agreed to issue me with a refund - but 1 week later I have received nothing! No tyres, no refund - just excuses! The promised refund was supposed to be issued within 3 days, according to them; a week later still not here. They now claim the management staff is away on holiday and therefore they can't issue the refund.
My suggestion would be avoid this company like the plague! Pay the little bit extra at your local tyre centre! Avoid the disappointing experience!
I'm very happy with my purchase, the guys at Ozzy Tyres were great & the wheels are awesome. I was really impressed with the delivery time: somehow they got everything to Byron Bay in 24hrs... Thanks guys!
So I got a set of Avant Garde wheels for the Beemer but straight away I didn't like them so telling the guy's at Ozzy they didn't hesitate to make me happy which was great that's customer service. I really liked the Stance SC6 so I got them instead. THANK YOU TO THE GUYS AT OZZY TYRE'S I'M VERY HAPPY
I got some tyres off ozzy tyres prices where fair I was also given a discount upon checkout so I was cheering. delivery was unreal got my consignment number the same day I ordered I was actually really impressed. then receiving a follow up call never received such service before so thanks again ozzy I will be back to purchase again but next time hopefully for some wheels
I brought an xxr wheel&tyre package online, and I couldn't be more happier literally had no drama's with using the online site although the delivery tracking was alittle slow and I became a little impatient but everything on ozzy tyres behalf was done quiet sufficient considering it was an online purchase. thanks to ozzy im a happy customer and will return and spread the good result.
Thank-you Matt @ Ozzy. Your advise about what my new rims and tyres was spot on. Will definitely be back and recommend you guys to everyone. And WOW such a speedy convenient delivery. Thanks again, car looks awesome. :)
I bought the xxv red wheels.i came in to fit.i got my calipers painted black as a recommendation. They gave me free black nuts. Once on the car they recommended I lower it also. I lowered the car and looks great. I had to wait longer than expected but was given a discount so I am happy with the service and products.