Billmac212   3 reviews

Pacific Motors services my fleet of cars. Andrew and Chris have always been flexible and gone the extra distance for me.
On one occasion we had a really serious transmission problem and they took good care of us. They really went out of their way to save us money on a replacement.
I recommend Pacific Motors as they have always been honest and reliable.

Greenlizard   2 reviews

Ive been a customer for many years and can vouch for their honesty and efficiency. I have been pleased to recommend them to a few people who previously dreaded getting their car serviced because of bad experiences. I knew they would get looked after here. Top marks for the clean and comfortable reception and area too.

justinb555  Newbie   1 review

I have been using Pacific Motors for around 10 years. In that time I've had various makes (Suzuki, Mitsubishi, Renault, Subaru, Audi) serviced by them. They've always spend the time to explain the work carried out to my wife when the car is retrieved usually at the prescribed time.

The service team are also very understanding when it comes time to have the talk about 'It is time to sell the car' rather then continue on taking my money as my cars have aged and problems start getting expensive.

I travel from Leichhardt, if that is any indication of the level of service we receive and are happy with

northshorer   2 reviews

First experience not good due to lack of communication. Took car in with problem after positive phone conversation and told it would be looked at 'today or tomorrow' . Knowing they were busy I was patient. At end day 2, I called and left message for the service mgr that served us. They did not bother returning call that day so called next morning to be told they still hadnt inspected car and might look at it today. Went and colllected car ....if service centres can't even be bothered letting customers know status and reasons for delays before the car is repaired, how can you trust them with the fix? Wont be going back.

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  cattleman Newbie 

  Hi Northshorer, I am responding on behalf of Pacific Motors. The fact that I know who you are would indicate how few unhappy customers we have. You may recall that your car arrived unannounced on a monday morning in the weeks leading up to Christmas which is a very busy period for us. When you left your car with us I indicated that we were booked out about 2.5 weeks, but that we would try and have a look at your car in the next few days. We ended up making time for it on the Wednesday, which was, in my opinion pretty prompt, but you elected to take the car back from us before we were able to spend time on it. If a message was left I was not aware of it, but do apologise if it was not passed through to me. I am sorry we could not respond to your need faster, as we understand how difficult it can be for families when their car breaks down, but we have an obligation to look at vehicles that were booked in weeks in advance before cars that come in unannounced. I hope you understand.

  5 months ago - 07/01/2013

  REPORT

dogstar69   2 reviews

I get both my cars serviced here - happy to recommend them to anybody else - never had a problem or compliant. The 2-3 front-office guys are great at explaining mechnical things to non-mechnically minded people like me! (Unlike MANY other garages I've tried).