Reviews of Palace Verona
I come to this cinema often and love it for its nice vibes and good range of movies, but lately it's been dropping the ball a bit and it's been really disappointing. I'm not sure whether it's changed hands and has had new management take over in the last few months or something, but whatever it is I think they need to pull their act together before they start losing customers. The last time I went (earlier this week) we bought tickets to a movie and got to the door before we realised the staff had given us tickets to the wrong film. We took them back and the staff said the film we had wanted tickets for was cancelled. Giving no notice for the cancellation is bad enough, but not even mentioning it at point of sale and trying to force us to go to another movie unwittingly instead? Regardless, I could forgive it if that was the only time lately I've been let down by them, but the time before that (a few weeks ago) I turned up with a friend at the time printed in the paper and on their website, only to be told (at the door, with not a word beforehand when we bought our tickets) that the film had already started and wed missed the first 20 minutes. The friend I was with this night was pretty miffed, as she has had both that and films cancelled with no notice and no apology, happen to her three times in the last two months. I've been going there pretty regularly for a while now and will still choose it over the huge mega-complexes for its nice atmosphere, licensed bar, and movie club with discount tickets, but not for long if they don't stop making things unnecessarily hard for their patrons.